Client Service Specialist with Billing Experience

Marla M Bramhan

Jacksonville, FL *****

904-***-****

*********@*****.***

Objective

A position where my skills and experience will be utilized

Employment History

Customer Service Representative ADT Jacksonville, FL 02/2001 - 10/2018

Check to ensure that appropriate changes were made to resolve customers' problems.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Order tests that could determine the causes of product malfunctions.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Education and Training

FCCJ GED Jacksonville, FL 01/1993