Outgoing Customer Service & Front Desk Professional

Keandra A. Milton

Address: Fort Myers, FL *****

Contact: 504-***-****

**********@*****.***

Objective

Present confident and outgoing professionalism whilst looking for a receptionist and/or customer service position. To obtain a position as a trustworthy employee. Exercise organization skills in order to maximize my customer service experience in a challenging environment to achieve the corporate goals. To secure a position that will enable me to use strong communication and organizational skills, customer service background, and my ability to work well with people. Demonstrate my ability to work with a high degree of independence while providing reliable and efficient support to office management. Skills and Core Qualities

-Team leadership and communicative

-Verbally and intellectually inclined especially when asked to do tasks

• Microsoft experience

• Typing and processing skills

• Excellent ability to follow written and verbal instructions

• Sharp listening abilities and capable of working independently or with a group

• Able to multitask several tasks quickly and efficiently

• Able to maintain an interpersonal relationship with colleagues and customers

• Exceptional ability to resolve issues

• Able to exceed personal goals

• Obtaining professionalism by being organized and thorough in all work

• Exceptional ability to answer phone calls as well as resolving customers' disputes via email and telephone

• Multitasking and Prioritizing

• Dependability, calm & empathetic towards others

Work History

12/2023 - 03-2025

Centene

Customer Service Representative - Louisiana Medicaid

● knowledge of general computer, fax, copier, scanner, and telephone

● knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet

● have a full understanding of HIPAA regulations and compliance

● qualified typist with a minimum of 40 W.P.M.

● Ability to follow instructions and respond to managements’ directions accurately.

● the ability to manage change, delays, or unexpected events appropriately

● able to stay focused and concentrate under normal or heavy distractions 08/2018 -10/2023

Collabera

12365 Riata Trace Pkwy

Austin, TX 78727

2

Customer Service Representative - TMHP (Texas Medicaid Health Provider) Contractor

● Answered up to 40-50 calls per day

● Assisted providers for both Medicaid/Medicare programs

● Used Phoenix system to locate provider/client information and location

● Worked in Provider Enrollment division

● The ability to assess information in a timely manner and locate sections of 4 different database systems

● The ability to retain necessary information

● Assisted providers with their questions and finding answers in a timely manner

● Observed the Texas Medicaid Program

● Worked from home as data analyst 01/2019-present (remote job position) Education

West St. Mary High School

18333 Highway 182

Baldwin, LA 70544

Graduated 2016 - obtained a high school diploma

Louisiana State University at Alexandria

8100 US-71, Alexandria, LA 71302

Studied Psychology and Clinical Counseling

Associates Degree in Business Management

Contact this candidate