Administrative Assistant with Customer Service Focus

KOFOWOROLA AFOLABI

Administrative Assistant Office Support Customer Service

Nigeria Available for Remote Roles

Email: **********.*********@*****.*** Phone: +234 816-***-**** LinkedIn: linkedin.com/in/kofoworola-afolabi-7b40811b8 Professional Summary

Administrative Assistant with experience supporting office operations in healthcare and customer-facing environments. Skilled in record keeping, documentation, filing, scheduling, and responding to enquiries professionally. Strong communication background supported by academic training in Linguistics, with proven ability to manage administrative tasks accurately, maintain confidentiality, and support teams through effective coordination and organisation. Currently working in a hospital administrative role and available for fully remote opportunities.

Core Skills

• Office administration and clerical support

• Filing and document management

• Record keeping and data entry

• Scheduling and calendar coordination

• Email and communication management

• Customer service and enquiry handling

• Professional correspondence and follow-up

• Administrative reporting support

• Organisation and time management

• Team support and office coordination

Work Experience

Administrative Assistant — Lagos Island Maternity Hospital (Nigeria) (Jan 2026 – Present)

• Provide administrative and clerical support to ensure smooth daily hospital office operations.

• Maintain accurate records, filing systems, and confidential documentation.

• Assist with scheduling, coordination, and internal administrative communication.

• Respond to enquiries professionally and support staff with routine administrative requests.

• Support data entry and documentation updates for internal use. Administrative Assistant — Lagos State Health Service Commission (LSHSC) (Nigeria) (2025 – Jan 2026)

• Assisted with daily administrative tasks and general office support activities.

• Maintained organised records, files, and routine documentation.

• Supported appointment scheduling and internal coordination.

• Responded to enquiries and provided front-desk administrative support.

• Completed data entry tasks and assisted with basic reporting. Customer Service Assistant — Whot.ng (Nigeria) (2024)

• Responded to customer enquiries and provided service support professionally.

• Maintained accurate customer records and ensured proper documentation of requests.

• Assisted with filing and routine office documentation.

• Supported daily operations by working closely with team members and supervisors.

• Ensured customer concerns were followed up and resolved promptly. Education

Postgraduate Certificate — English Language and Linguistics (United Kingdom) (2023) Bachelor’s Degree — Linguistics (Nigeria) (2019)

Certifications & Training

• Employability Skills (LSETF)

• Effective Communication

• Emergency First Aid at Work

• Care Standards 1–15

• Digital Marketing (Basic)

• Solar PV Installation (Introductory)

Remote Work Availability

Fully available for remote Administrative Assistant and Customer Support roles. Comfortable working with international teams across different time zones and supporting teams using remote communication and collaboration tools.

References

Available upon request.

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