Experienced Visual Merchandising & Retail Specialist

KERRI-LYNN HORGAN

289-***-**** ********.******@*****.***

PERSONAL STYLIST

Experienced Fashion professional offering the creativity and marketing savvy to organize and display merchandise to entice customers and maximize sales Accomplished working in diverse customer service environments

Solid theoretical training in all aspects of retail industry

• Diploma in Fashion & Retailing from Ashworth University •

SUMMARY

• Significant direct experience in sales and customer service in diverse retail environments

• Keen eye for detail regarding presentations, colour matching & coordinating

• Trained in visual presentations to entice customers and maximize store sales

• Self-directed and motivated to accomplish company goals and meet sales quotas

• Reliable, courteous, hard-working, focused and calm in stressful situations

• Colour Coordination

• Store Layout

• Visual Merchandising

• Merchandising/Loss Prevention

• Information Systems/Control Customer Behaviour Analysis

• Management/Organization

• Advertising & Promotion

• Assisted customers to select suitable colour coordination to enhance and increase customer satisfaction in clothing and home décor

• Planned and created instore displays to promote seasonal items and create welcoming environment to and ensure optimal customer experience

• Organized merchandise by colour, size, and clothing type for easy customer access

• Promoted sales items in prominent and visually pleasing manner to move stock and make sales

• Created pricing and visual signage and ticked

CUSTOMER SERVICE

• Quickly learned about inventory, stock, and products to convey accurate and timely product knowledge to customers

• Actively listened to customers to determine needs to make appropriate recommendations to satisfy needs and requirements

• Demonstrated prompt problem solving, listened to customer concerns and questions, and responded in timely manner

• Dealt effectively with in-person and telephone inquiries, resolved concerns diplomatically

• Assisted customers in making informed decisions based on accurate and up-to-date professional advice

• Monitored sales floor and reported suspicious activity to supervisor

KERRI-LYNN HORGAN

289-***-**** ********.******@*****.***

RELEVANT EXPERIENCE

Sales/Customer Service

Dollarama

2017 - 2025

Stock Clerk

Dollar Tree

2016 seasonal

Receiver Assistant

Home Sense

2006-2007/2016

Customer Service/Admin

Municipal Government Peterborough

2008-2010

Sales Merchandiser

Brands Gone wild

2006-2007

Stock Clerk

Staples

2007

RELEVANT EXPERIENCE

Sales Representative

Floral Green Plants

Sales Associate

Customer Service Representative

Winners

Brunschwig &Fils

RELEVANT EDUCATION

Diploma in Fashion and Retailing Ashworth University, Georgia

Royal Conservatory of Music Certification, Royal Conservatory of Music

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