Cybersecurity Analyst with Field Maintenance Expertise
Resume:
NATALIA
NATTRESS
*************@*****.***
El Paso, TX 79912
Dynamic and detail-oriented Cybersecurity Analyst with a robust background in electronic systems maintenance and troubleshooting. Expertise in cable pulling, device setup, and network establishment, complemented by a strong foundation in diagnostics, repairs, and system optimization. Committed to delivering reliable results through effective time management, planning, and recordkeeping while fostering team collaboration and adaptability. Eager to leverage hands- on experience gained through an internship to further enhance skills and contribute to organizational success.
PROFESSIONAL SUMMARY
SKILLS
• Cable termination
• Product support
• Production optimization
• Wire running
• Shipping and packaging
• Payment processing
• Product identification
• Storage organization
• Picking and processing
• Customer assistance
• Training and mentoring
• System repairs
• Troubleshooting abilities
• Device configuration
• Safety awareness
• Installing equipment
• Diagnosing issues
• Microsoft Office
• Field service support
• Electrical safety
• Customer relations
• Wireless communications
University of Phoenix
Tempe, AZ • 11/2025
Bachelor of Science: Cybersecurity
EDUCATION
US Army - Electronic Systems Maintenance Technician Fort Bliss, TX • 10/2014 - 06/2021
US Army - Window Clerk
Fort Stewart, GA • 10/2016 - 02/2018
WORK HISTORY
Determined required materials, job requirements and task priorities according to work orders.
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Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
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Mounted specific attachments to produce accurate grooves and lathing according to work orders.
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• Processed work orders and prioritized jobs.
Installed and updated wiring, programmable logic controllers and AC/DC drives.
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Completed inspections and diagnostic procedures to identify problems and optimal resolutions.
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Prioritized and organized tasks to efficiently accomplish service goals.
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Juggled multiple projects and tasks to ensure high quality and timely delivery.
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Demonstrated self-reliance by meeting and exceeding workflow needs.
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Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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Interacted with over 30 customers daily in friendly and helpful manner.
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Monitored work areas for cleanliness and functionality and removed obstacles for safety.
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Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
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Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
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Located items for customers and helped complete purchases by processing payments with credit card system.
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Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
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Katahdin High School
Stacyville, ME • 05/2014
High School Diploma
Examined packages and goods for damage and notified vendors of replacement needs.
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Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
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English
Native or Bilingual
Korean
Limited Working
Spanish
Limited Working
LANGUAGES
VOLUNTEER WORK
Led volunteer training sessions, enhancing participant skills and knowledge retention.
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Coordinated community outreach programs, increasing engagement and attendance at events.
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