Customer-Focused Operations Leader
Resume:
Jayme Novak
Liberty Center, OH *****
**********@*****.***
Professional Summary
Friendly, professional, organized, detail oriented, fast learner, self-driven team leader. Specializes in time Management, Retail Sales, recruiting, Hospitality Experience, Customer Relations and Safety.
Authorized to work in the US for any employer
~Work Experience~
Owner/Operator
Murphy’s Maids LLC-Maumee, OH
March 2020 to Present
•Professional business and residential cleaning service.
Administrative Safety Coordinator
Zachary Hoffman Consulting LLC-Liberty Center, OH
March 2020 to Present
• Over sees that all safety requirements are met.
• Inspect all job sites and company vehicles to make sure that they are osha and government compliant.
• Daily logs
• Admin duties
• Sales
• Finalizing sales quotes
Customer Service Representative
Psg Foods LLC-Toledo, OH
August 2019 to March 2020
•Handled a high volume of customers regularly
•Greeted customers and guests
•Took and memorized orders
•Checked on customers and guests frequently
•Served food
•Cleared tables
•Managed customer accounts
•Handled reservations
•Resolved customer issues
• Managed client records
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responsible for cashier duties
• Responded to claim inquiries
• Handled online orders and credit card transactions
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Handled reservations
• Operated the cash register
Unit Leader Plus/Recruiter/Customer Service Specialist Avon-Liberty Center, OH
May 2014 to November 2017
• Managing a unit
• Interviewing potential employees
• Hiring managers
• Managing customer accounts
• Going door to door
• placing and delivering orders
• Resolved Customer issues
• Performed data entry for customer information, shipments and orders
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers and clients
• Resolved customer information and complaints
• Responsible for cashier duties
• Handled online orders and credit card transactions
Front Desk Agent
Best Western-Wauseon, OH
July 2016 to September 2017
• Running and completing daily reports
• Making sure that all inventory is stocked
• Making, altering and canceling reservations
• Checking people in and out
• answering high-volume multi-line phone
• handling money
• cleaning
• making and receiving faxes
• Laundry
General Laborer
Tripple diamond plastics-Liberty Center, OH
June 2017 to August 2018
•Building walls
• Loading and unloading of building materials
• Cleanup of work area
• Loaded and unpacked items
• Cleaned and maintained equipment
• Handled heavy lifting
• Loaded and unloaded building materials
• Cleanup of Press area
• Cleaned and maintained equipment
• Moved materials and equipment as needed
HVAC-R Technician
Marysville, OH
April 2011 to May 2014
• preventative maintenance
• fixing air conditioners
• fixing heaters
• installing air conditioners
• Installing heaters
• Electrical experience
• Plumbing experience
~Education~
General (High school or equivalent)
Home School Resource Center-Liberty Center, OH
March 2009 to December 2010
~Skills~
• Billing issue inquiries
• Typing
• Management
• Troubleshooting
• Windows
• Microsoft Office
• Refrigeration
• Help desk
• Web design
• Customer Care
• Customer support - Customer support experience (6-10 years)
• Order processing
• HVAC/R
• Mobile devices
• HVAC
• Phone call management
• Communication platforms
• Basic math
• Order inquiry handling
• Communication skills
• Sales
• Customer support experience within hospitality industry
• Individual consumer customer service
• Recruiting
• Maintenance
• Team management
• Microsoft Excel
• Computer networking
• Google Workspace
• Customer support experience within retail industry
• Phone customer support
• Microsoft PowerPoint
• Laundry
• Van driving
• Customer issue escalation
• Leadership
• In-person customer service
• Zoom
• Customer service
• Delivery driver experience
• Microsoft Word
• Interviewing
• Aot (1 year)
• Nursing
• Customer support specialist experience
• Retail management
• Field service
• Writing skills
• Customer communication
• Sales management systems proficiency
• Active listening
• Safety plans (2 years)
• Electrical experience
• Door-to-door
• Managing customer accounts
• Microsoft Teams
• Service technician experience
• Providing product information
• Computer operation
~Languages~
• English
~Certifications and Licenses~
Driver's License
November 2001 to November 2026
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