Remote Support Associate Candidate with Strong Admin Skills

CINDY L. ZERKO

** **** *****, ******

Phone: 409-***-****

Email: ***************@*****.***

Objective: To secure a role where I can utilize exceptional customer service and administrative skills, display initiative and work as a team player.

Skills

• Experienced in Microsoft Office Suite and Google Workspace

• Skilled in soft and technical proficiency

• Excellent customer service skills

• Experienced with high volume of phone calls

• Proficient in proofreading and attention to detail

Employment History

04/2020 - 01/2021 Outreach Counselor (Remote)

Maximus, Orange, TX

Responsibilities included enrolling clients into a medical plan per Texas Health and Human Services, maintaining confidentiality per HIPAA guidelines, responding to emails, ordering supplies and materials, attending weekly staff meetings via Zoom, assisting clients with Medicaid information and other clerical duties. Utilized Microsoft Word, Excel, Outlook 365, TIERS and MaxEB.

06/2016 - 10/2019 Administrative Assistant

Maxim Crane Works, LP, Beaumont, TX

Responsibilities include greeting clients and vendors, answering multi-line phone, typing professional correspondence, filing, handling incoming and outgoing mail, handling sensitive and confidential documents, scanning, faxing and copying documents, assisted in onboarding of Operators and Riggers and along with other clerical duties.

03/2013 - 05/2015 Administrative Assistant

Manshack & Sons, Inc., Orange, TX

Responsibilities included greeting customers and vendors, answer phones, scheduling dirt/sand deliveries, typing bids and other professional correspondence, recording employees' time, dispatching workers in the field and other clerical duties. Accomplishments included organizing filing system.

12/2008 - 08/2012 Temporary Accounts Payable Clerk

Chevron Phillips, Port Arthur, TX

Responsibilities included: scanning, indexing and paying invoices using SAP,answering phones, opening and delivering mail and relieving other accounting personnel.

01/1995 - 10/2005 Planning and Code Enforcement Secretary

City of Orange, Orange, TX

Responsibilities included: greeting citizens, answering multi-line phone, typing

professional correspondence, typing permits for citizens and contractors, assisting Planning Director with agendas for meetings, typing meeting minutes along with other administrative duties.

Education and Training

General High School Curriculum

High School Diploma

West Orange-Stark High School, Orange TX

Associates Degree, General Secretary

Lamar University, Orange TX

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