Cybersecurity IT Professional - Army Veteran

FRANKLIN HUGGINS

IT AND CYBERSECURITY PROFESSIONAL ARMY VETERAN

Homosassa, FL 228-***-**** ********.********@**********.*** PERSONAL SUMMARY

CompTIA Network+ certified IT and Cybersecurity Professional with 400+ hours of structured technical training through the Cyber Warrior SkillBridge Program. Hands-on experience supporting Windows and Linux systems, Active Directory environments, VPN connectivity, endpoint protection, and network troubleshooting. Skilled in risk assessment, vulnerability management fundamentals, system monitoring, and helpdesk support. Military veteran with leadership experience in high- pressure environments, recognized for disciplined problem-solving, adaptability, and maintaining secure, compliant operations.

CERTIFICATIONS AND SKILLS

Certifications: CompTIA Network+, CompTIA A+ (In Progress), CompTIA Security+ (In Progress), CompTIA CySA+ (In Progress), LPI Linux Essentials (In Progress)

Systems & Network Administration: Windows XP/7/10, Windows Server 2008/2012, macOS, Ubuntu Linux, Active Directory, TCP/IP, DHCP, LAN/WAN Networking, Routing & Switching Fundamentals, VPN (SonicWall, Connect Tunnel, Windows VPN), VMware, Microsoft Exchange, Remote Desktop & Support Tools (Bomgar, TeamViewer, LogMeIn), Ticketing Systems (ICE, BMC Track-It, Smart Service Desk)

Cybersecurity & IT Operations: Endpoint Protection (Sophos, ESET, Malwarebytes), Security Monitoring, Backup Monitoring, Risk Assessment Fundamentals, Vulnerability Management Concepts, Incident Troubleshooting & Escalation, Network Security Principles, OSI & TCP/IP Models, System Configuration, Technical Documentation EDUCATION

Cyber Warrior Program – MyComputerCareer September 2024 – March 2025 Comprehensive cybersecurity technical diploma designed to prepare students for entry-level roles in information security and IT, emphasizing hands-on skills, certification readiness, and practical defense strategies. The program bridges foundational IT knowledge with real-world cybersecurity application and career transition support. Associate of Medical Assisting – Webster College August 2012 – May 2014 Licensed Practical Nurse Program – Withlacoochee Technical College August 2013 – June 2014 EXPERIENCE

My Computer Career-Lab Assistant

Mar 24, 2026- present

• Technical Assistance & Troubleshooting: Provide direct support to students using lab computers, including troubleshooting hardware and software issues.

• Lab Maintenance & Security: Monitor the lab to ensure safety and security, enforce usage policies, and perform minor maintenance on computers, printers, and peripherals.

• Instructional Support: Assist instructors in setting up materials, labs, or software for classes, and provide tutorials on Microsoft Office applications or IT-specific software.

• Lab Operations: Open/close the lab, manage inventory of supplies, ensure workstations are clean, and manage login logs for students.

• Student Mentorship: Help students register for classes, complete IT assignments, and navigate learning management systems (LMS).

Uber Driver – Uber October 2024 – January 2025

● Utilized GPS systems and real-time data tools to optimize routing and ensure efficient service delivery.

● Applied risk awareness and situational assessment to maintain passenger safety and operational compliance.

● Maintained high customer service standards and professional communication in dynamic environments. Licensed Practical Nurse (LPN) – Various Healthcare Roles January 2015 – September 2024

● Managed electronic health records and maintained secure handling of sensitive patient data in compliance-driven environments.

● Applied structured problem-solving in high-pressure situations requiring rapid decision-making and documentation accuracy.

● Collaborated cross-functionally to maintain operational efficiency and adherence to healthcare regulations. Combat Medical Specialist (91B20, Sergeant) – U.S. Army September 1986 – April 2000

● Maintained secure documentation and adhered to strict operational security and compliance protocols.

● Coordinated logistics and emergency response operations in mission-critical environments.

● Developed leadership, risk mitigation, and procedural discipline transferable to IT and cybersecurity operations. PROJECTS

Active Directory & Windows Server Configuration Lab: Installed and configured Windows Server 2012 in a virtualized VMware environment; implemented Active Directory domain services, user and group management, Group Policy configuration, secure authentication controls, and remote access settings. Network Security & VPN Implementation Exercise: Configured TCP/IP addressing, DHCP, DNS, and LAN/WAN routing fundamentals within lab environments; implemented VPN connectivity using SonicWall and Windows VPN while applying OSI and TCP/IP model troubleshooting techniques.

Security Monitoring & Endpoint Protection Project: Monitored antivirus status, system backups, and simulated network activity; analyzed alerts, documented incidents, and applied risk mitigation procedures aligned with vulnerability management and security best practices.

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