Bilingual Operations Leader in Healthcare & Retail

Juan José Colón Vélez

Orlando, FL 321-***-**** ***********@*****.***

Bilingual: English & Spanish

Professional Summary

Bilingual professional with experience in healthcare operations, retail supervision, customer service leadership, and hospitality management. Skilled in patient coordination, scheduling, employee training, inventory management, and operational support in fast-paced environments. Recognized for strong communication skills, leadership, and delivering exceptional customer experiences.

Core Skills

Patient Coordination & Administrative Support

Team Leadership & Staff Training

Scheduling & Operations Management

Customer Service Excellence

Inventory & Stock Management

Microsoft Office (Word, Excel, PowerPoint)

Adobe Photoshop & Illustrator

Bilingual Communication (English/Spanish)

Professional Experience

Chiropractic Assistant (C.A.)

Complete Care — Orlando, FL July 2024 – April 2026

Assisted with patient care and treatment procedures while ensuring patient comfort and safety.

Managed appointment scheduling, patient records, and front-office administrative tasks.

Operated chiropractic equipment according to clinic safety standards.

Trained new employees on company procedures and workflow operations.

Assistant Manager – Men’s Department

Macy’s — Kaneohe Bay, HI April 2023 – May 2024

Supervised and coached employees to maintain productivity and customer service standards.

Created employee schedules based on staffing needs and business demand.

Oversaw merchandising, inventory organization, and department presentation.

Trained team members on sales techniques and operational procedures.

NF2 Supervisor – Electronics Department

MCCS Main (MCBH) — Kaneohe Bay, HI April 2023 – May 2024

Supervised daily operations to maintain efficiency and productivity.

Maintained organized inventory and sales floor presentation.

Implemented visual merchandising displays and updated promotional signage.

Bartender

Bar Italia — Orlando, FL March 2022 – November 2023

Delivered high-quality customer service in a fast-paced hospitality environment.

Trained and onboarded new employees on service standards and operations.

Maintained extensive knowledge of wines, spirits, and cocktail preparation.

Office Manager

Spa Cabanas — Wilton Manors, FL January 2016 – May 2018

Managed scheduling, inventory tracking, and daily office operations.

Supported staff coordination and customer service functions.

Maintained organized records and ensured smooth workflow operations.

Administrative Assistant / Paralegal

Rambana & Ricci Immigration Law — Tallahassee, FL October 2005 – July 2008

Managed client scheduling and maintained legal documentation.

Processed payments and organized sensitive client records.

Prepared government application forms with accuracy and compliance.

Education

University High School — Orlando, FL

Valencia Community College — Orlando, FL

Miami International University of Art & Design — Miami, FL

Additional Experience

Backstage production support for Mercedes-Benz Fashion Week Miami and fashion events for Michael Kors, Penguin, Perry Ellis, and Cubavera.

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