Customer-Focused Retail & Early Childhood Supporter
Resume:
Erika Rouillard
**** ** *** ** *****: 403-***-****
Medicine Hat, AB, T1B 1B6 Email: ****************@*****.*** QUALIFICATION HIGHLIGHTS
Detail orientated and imaginative, with a strong foundation in visual arts
Adaptable schedule, ability to work extended hours or additional shifts when needed
Bilingual, able to speak fluently in English and French
Willing and able to complete further training/certifications to ensure success
Safety orientated individual, able to identify hazards and utilize PPE
Keen eye for detail, able to complete tasks to a professional standard CUSTOMER SERVICE SKILLS
Strong customer service skills, able to provide a warm and welcoming environment
Experience working in a retail environment, delivered personalized customer service
Comfortable working in fast paced environments, strong ability to multi-task
Able to build strong rapport with others and identify the needs of the customer
Maintains strong product knowledge to assist with questions or concerns
Strong conflict resolution skills, able to diffuse stressful situations in a calm manner
Experience working with people of all ages, cultures and backgrounds
Familiar with commercial grade cleaning chemicals, adheres to all WHMIS procedures EDUCATION
High School Diploma - École Les Cyprés, Medicine Hat, AB 2020 WORK EXPERIENCE
Retail Sales Associate – Marshalls, Medicine Hat, AB 2025
Utilized point of sale system to process customer sales and refund transactions
Sorted and retagged return items, ensured security devices were replaced and prepared for return to floor
Ensured work area was stocked with required items during closing shift in preparation for next day shift Substitute Early Childhood Educator - Les Joyeux Colibri, Medicine Hat, AB 2019 – 2022
Responsible for groups of 20+ children aged between 0-5 years of age
Assisted in the preparation of meals and snacks for children, ensuring dietary needs were met
Monitored and supervised children during activities such as arts & crafts, games, field trips etc Exhibition Artist - Urban Tree Exhibition, Medicine Hat, AB 2023
Responsible for the design and creation of artwork to represent relationships between people and trees
Provided information to patrons regarding the artwork within the exhibition VOLUNTEER EXPERIENCE
Kiosk Attendant - Esplanade Arts & Heritage Centre, Medicine Hat, AB 2024
Providing program information to patrons upon entry
Responsible for handing out free donuts, material with program information and event schedules Art Docent - Esplanade Arts & Heritage Centre, Medicine Hat, AB 2024
Responsible for taking participants on tour to view artwork in exhibition area
Supervised the artwork and ensured the area was clean, organized and secure REFERENCES
Valerie-Gauvin
Early Childhood Educator
Les Joyeux Colibri
Jim Kuehn
Creative Director & Educator
Professor
Medicine Hat College
Joanne Ellis
Volunteer Programs Coordinator
Esplanade Arts & Heritage Centre
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