Versatile Professional with Strong Customer Focus

PROFESSIONAL SUMMERY

Personable and professional employee with exceptional organizational and communication skills, and proven ability to multitask in fast-past environments. Adept at prioritizing conflicting business and customer needs while maintaining strong attention to detail. Skilled in building and nurturing professional relationships and successful in contributing to collaborative team efforts and cross-function projects.

EMPLOYMENT HISTORY

Private Duty Fresh Meadows, NY

Personal Care Assistant (PCA) 09/2022 - present

Assist with light cleaning

Prepare daily means

Reminder of medication

Take care of patient overall well-being

Attend various doctor appointments

Bethpage Federal Credit Union Elmont, NY

Bank Teller 02/2023 – 05/2024

●Processed daily client transaction, including deposits, withdrawals,

●Money transfers, loan payments, and selling cashier’s checks

●Helped customers open and close checking accounts, credit cards, savings accounts

●Assisted clients with various questions and concerns related to their accounts and bank products

EMB Phones Brooklyn, NY

Junior Associate 10/2020 – 08/2022

●Processed accurate returns and efficiently

●Prepared all RMA to our vendors on a weekly basis

●Provided detail reports daily on return items to upper management

●Conducted daily transfers of inventory to the appropriate sub locations

●Performed weekly audits of returns sub locations

●Investigated any discrepancies at the request of management

Bed Bath and Beyond Rego Park, NY

Supervisor/Customer Service Representative 11/2014 –3 /2019

●Led store associates in delivering excellent customer service

●Worked with managers to hired, trained, coached and managed department associates

●Provided exceptional service, resolved complex customer complaints

●Managed daily operations such as scheduling and front-end activities

●Assisted customers with their purchase and return items

●Focused on problem-solving and driving sales

Amazon Fulfillment Center Middletown, DE

Amazon Warehouse Associate 10/2015 – 4/2016

●Handled physical, fast pasted tasks such as receiving, stowing and packing customer orders

●Managed inventory by scanner and technology

●Ensured orders were processed efficiently for customer delivery

●Participated in team-building activities to enhance working relationships.

The Children’s Place Brooklyn, NY

Inventory Management and Control 11/2012- 11/2014

●Monitored stockroom and ensure that is kept neat, and clean

●Distributed stock from the backroom to the sales floor

●Supported cycle count and maintained organized stock to help team

●Contributed to store goals by ensuring merchandise is accessible for sales

Foot Locker Bayside, NY

Sales Associate 3/2010 – 9/2010

●Greeted customers and addressed their needs

●Organized sales floor stock and kept clean

●Assisted customers and help to resolved any complaints and issues

●Worked collaboratively with team members to create a positive work environment

EDUCATION

John Adams High School Queens, NY

SKILLS & ACHIEVEMENTS

Cash Drawer Balancing

Customer Confidentiality

Recordkeeping and Documentation

Deposits, Loans, Transfer, Money Order and Withdrawals

Microsoft Office (Work, PowerPoint, Excel)

Time Management

Inventory Management

Communication Skills

Data Entry

Key Achievement

Voted “Employee of the Month” in 2018 for exceptional customer service

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