IT Support & Infrastructure Specialist

DELVIN T. GLYMPH

*********@*****.*** 310-***-**** Lake Balboa, CA 91406

www.linkedin.com/in/delvin-glymph-092bb96a

Summary

Dedicated IT Professional with a track record of providing exceptional technical support, troubleshooting, and problem-solving skills within client environments. Skilled in collaborating with cross-functional teams and proficient in Azure AD, Group Policies, server maintenance, Asset inventory and networking.

Skills and Certifications

Certifications: CompTIA A+, Network+, CompTIA Security +, ICS2 CC certification

-MAC OSX -Windows 10/11 -Windows Server 2016+ -Intune -Microsoft O365 -Google Workspaces - Azure(Entrada) - AWS -Zoom -Network Based Printers -Mobile Device Management -iOS(Apple) -Apple Business Manager -Android -Sharepoint -OSI -TCP/IP - IPSec -SSL -VPN Protocols -ServiceNow -Bomgar

Professional Experience

Hudson Pacific Properties Los Angeles, CA 04/2025- Present

IT Analyst

• Provide front-line technical support for hardware, software and application issues, diagnosing and determining resolution path for each issue

• Set up and maintain workstations and IT Equipment

• Manage password resets, access provisioning, and software installations

• Follow established policies, standards, SOPs, and how-to documentation consistently

Lundquist Institute / Los Angeles Bio-Med (South Los Angeles Health Programs) Inglewood, CA 02/2024 - 04/2025

IT Technician II

• Provide Tier II technical support for laptops, servers, networking, VOIP and cloud services for our main site and 10 satellite locations.

• Monitor systems, assess and triage security alerts, maintain IT documentation

• Configure, install and maintain hardware, software and peripherals

• Provide server administration via Active Directory, File & Print Services, DNS, DHCP, Firewall, and switch administration.

Hudson Pacific Properties Los Angeles, CA 12/2023- 1/2024

IT Analyst

• Analyze, construct, document, and troubleshoot PC hardware, operating systems, software applications peripherals, and communication devices

• Assist with onboarding and offboarding, ensuring new hires are ready for work upon start date and promptly deactivating accounts of employees who leave the organization

Education

Edx Cybersecurity Bootcamp - UCLA Extension Los Angeles, CA Certificate

Bushnell University Eugene, Oregon B.A. in Communications

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