Practice Excellence Manager Assessment & Rating Strategy

YVONNE M. SHAW

Montgomery, Alabama 707-***-**** ***************@*****.***

EXECUTIVE PROFILE

Senior operations, workforce, and organizational excellence leader with 30+ years of experience driving quality improvement, operational performance, leadership development, and enterprise-wide readiness initiatives across large, highly regulated organizations. Proven success leading multi-site operations, strengthening compliance and accountability systems, coaching leaders, and implementing data-driven strategies that improve organizational outcomes and workforce capability.

CORE COMPETENCIES

Multi-Site Operations Leadership Quality Assurance & Compliance Organizational Performance Improvement Leadership Coaching & Capability Development Operational Excellence Continuous Improvement Strategies Performance Management Strategic Planning & Execution Workforce Development Data-Driven Decision Making

Change Management Risk Identification & Mitigation PROFESSIONAL EXPERIENCE

United States Air Force – Pacific Air Forces (PACAF) Chief Medical Enlisted Leader / Senior Operations Executive 2021 – 2025

• Directed enterprise-wide operational improvement initiatives across multi-site healthcare and workforce environments supporting more than 2,200 personnel across geographically dispersed locations.

• Advised executive leadership on workforce readiness, operational performance, organizational effectiveness, and strategic improvement initiatives across complex healthcare operations.

• Led organizational compliance, quality assurance, and readiness strategies within highly regulated environments requiring consistent standards, accountability, and measurable performance outcomes.

• Implemented data-informed performance tracking systems to identify operational risks, strengthen accountability, and support continuous improvement initiatives across multiple service areas.

• Coached and developed senior leaders and managers to strengthen leadership capability, workforce engagement, operational consistency, and performance outcomes. United States Air Force

Senior Healthcare Operations & Workforce Leader 2010 – 2021

• Managed large-scale healthcare and workforce operations in highly regulated environments with accountability for organizational readiness, operational performance, and personnel development.

• Directed leadership development, coaching, mentoring, and workforce capability initiatives for diverse multidisciplinary teams.

• Oversaw implementation of operational policies, quality standards, and performance improvement strategies to ensure consistent service delivery and compliance outcomes.

• Strengthened organizational accountability through performance evaluation systems, operational reviews, and targeted improvement initiatives.

United States Air Force

Healthcare Operations Supervisor & Leadership Development Specialist 1993 – 2010

• Supervised operational teams within complex healthcare environments, ensuring adherence to quality standards, compliance requirements, and organizational expectations.

• Trained, mentored, and developed emerging leaders to improve workforce capability, accountability, and operational effectiveness.

• Assisted with organizational performance improvement initiatives focused on quality, efficiency, and customer service excellence.

EDUCATION

Master of Science – Healthcare Administration

Bachelor of Science – Healthcare Administration

PROFESSIONAL STRENGTHS

• Extensive experience leading geographically dispersed teams and multi-site operations.

• Strong background in regulated operational environments requiring compliance, accountability, and quality assurance.

• Recognized for collaborative leadership, organizational improvement, and workforce capability development.

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