Administrative Support Specialist with Strong Detail Skills

Kristina Ernstrom, Administrative Assistant

Dundee, 97115, +1-503-***-****, *****.*****@*****.***

SUMMARY Resourceful professional with over 8 years of experience in administrative support, customer service, and data management. Proven ability to maintain accurate records, process information efficiently, and resolve complex issues for clients and internal teams. Skilled in documentation, HIPAA compliance, and leveraging software like Microsoft Office and Adobe Acrobat. Eager to apply meticulous attention to detail and strong organizational skills to an Administrative Assistant role, contributing to seamless operations and client satisfaction.

WORK EXPERIENCE

School Bus Driver

First Student

07/2024 – Present Newberg

Safely transported students to and from school, adhering strictly to all traffic laws and comprehensive safety regulations.

Maintained a pristine and orderly bus interior, ensuring a secure and comfortable environment for all student passengers. Conducted thorough pre-trip inspections of the bus to verify operational readiness and safety compliance before commencing each route. Implemented effective discipline procedures as necessary to foster and maintain a safe and respectful atmosphere aboard the bus. Navigated designated routes according to established schedules, optimizing transit times and minimizing delays for students.

Responded decisively to any emergencies or incidents during transportation, rigorously following all appropriate protocols. Collaborated effectively with school administrators and staff to address student behavioral issues or concerns pertaining to transportation. Maintained meticulous records of daily mileage, fuel consumption, and passenger counts for accurate reporting.

Participated in regular training sessions focused on advanced defensive driving techniques and proactive student management strategies. Ensured strict compliance with all state regulations governing driver qualifications, licensing, and vehicle inspection requirements. Coordinated with fellow drivers as an integral part of a team to maximize efficiency in student transportation logistics.

Customer Service Representative

TotalMed

06/2024 – 08/2024 Remote

Responded to inquiries regarding the Summer EBT program, providing callers with the most current information available on children's benefits. Specialist 1 Membership Accounting

Aerotek

09/2023 – 04/2024 Remote

Managed and processed all membership enrollments, ensuring accuracy and efficiency.

Verified applicant eligibility criteria and inputted member information precisely into databases, maintaining strict adherence to enrollment policies. Resolved complex enrollment-related issues by coordinating with various departments and maintaining comprehensive records. Leveraged strong attention to detail and organizational skills to ensure compliance with membership policies.

Loan Auditor

Express Professional Employment

08/2021 – 08/2022 Remote

Completed transmittal logs and ensured their proper storage for specified durations.

Assigned unique document numbers to all internal and incoming external documents, meticulously tracking them within the database. Verified the accuracy and completeness of documents, identifying deficiencies and recommending corrective actions.

Transmitted documents, organized revisions, and meticulously tracked all changes.

Liaised with project teams, vendors, and third parties to manage documentation flow, facilitate handovers, and support project close-out. Utilized Adobe software to scan and enhance project documents for clarity and usability.

Monitored due dates and deadlines, ensuring timely submission of all documents, often ahead of schedule.

Prepared digital files, physical documents, and work requests in strict compliance with company guidelines.

Manipulated and converted documents to meet the specific requirements of individual personnel or projects.

Conducted thorough reviews of all documents and reports to ensure completeness and accuracy.

Proofread filenames, titles, and submittal details to streamline the submittal process and prevent rejections.

Complied with all safety regulations as outlined in organizational procedures to minimize potential errors.

Enforced the consistent use of standardized forms and templates to achieve uniformity in communications across all departments and functions. Scanned, filed, and transmitted various documents while adhering to established digital filing procedures.

Employed Adobe Acrobat for efficient document management and enhancement tasks.

Coordinated document exchange between departments, contractors, suppliers, and customers.

Maintained a comprehensive document archive and file server of approved documents and drawings to ensure easy traceability and retrievability. Medical Insurance Verification

Numotion

04/2016 – 04/2020 Tualatin

Ensured strict compliance with HIPAA guidelines and regulations concerning the handling of confidential patient data.

Responded to telephone inquiries, providing office information, answering questions, and directing calls to appropriate staff members. Managed incoming phone calls and messages for a multi-physician medical facility, including scheduling appointments and addressing patient inquiries. Contacted insurance carriers to discuss policy details and verify individual patient benefits.

Managed high-volume insurance verifications within demanding timeframes to support productive medical operations.

Assured timely verification of insurance benefits prior to patient procedures or appointments.

Assisted patients in understanding their personalized insurance coverage and benefits.

Maintained a strong working knowledge of basic medical terminology to effectively comprehend services and procedures.

Secured necessary insurance pre-authorizations to facilitate the timely scheduling of patient procedures.

Generated detailed reports to track insurance verification progress and claim status.

Routinely double-checked patient histories and current information while scheduling follow-up appointments and other necessary visits. Followed up with insurance companies to facilitate accurate and timely payments.

Organized and maintained the patient chart filing system to enable quick data retrieval for staff.

Performed various administrative tasks, including filing, copying, and faxing documents.

Established and nurtured productive communication relationships with insurance providers.

Trained new staff members on current and correct insurance verification procedures.

Updated patient records with accurate and current insurance policy information.

Communicated verification and authorization status updates to the Customer Service Representative (CSR) department to aid in decision- making for patient admissions and insurance coverage. Customer Service Representative

Active Telesource

05/2010 – 12/2013 Milwaukie

Provided expert advice and assistance to customers, attentively addressing their specific needs and preferences.

Responded efficiently to customer requests for products, services, and essential company information.

Investigated and resolved complex accounting, service, and delivery concerns to ensure customer satisfaction.

Educated customers thoroughly on billing procedures, payment processing, and support policies and protocols.

Managed a consistent influx of customer calls, maintaining minimal wait times.

Processed customer service orders promptly, contributing to enhanced customer satisfaction.

Followed through diligently on critical inter-departmental escalations to improve customer retention rates.

Cross-trained and provided essential backup support for organizational leadership.

Trained new personnel on company operations, policies, and service offerings.

Utilized customer service software proficiently to manage interactions and monitor customer satisfaction levels.

Answered customer telephone calls promptly, effectively preventing on-hold wait times.

Developed and implemented improved customer service training processes. Responded swiftly to inquiries and requests from prospective customers. Demonstrated high energy and professionalism in all interactions with clients and staff.

Actively participated in team meetings and training sessions to stay current with product updates and procedural changes.

Clarified customer issues and determined the root cause of problems to effectively resolve product or service complaints. Delivered prompt and prioritized service to meet customer needs. Actively listened to customers, promptly addressed concerns, and escalated significant issues to supervisors.

Collaborated with staff members to elevate the customer service experience and exceed team goals through superior client satisfaction rates. EDUCATION

US Career Institute

Medical Billing & Coding

08/2013 – 02/2014 US Career

NW College of Hair Design

Cosmetology

08/2005 – 09/2007 Hillsboro, Or

Molalla High School

High School Diploma

09/1996 – 06/2002 Molalla, US

SKILLS Dentrix Windows

ICD-10 Accounting software

Microsoft Powerpoint Medical coding

Documentation review Computer skills

SharePoint Filing

Document management EMR systems

HIPAA EHR systems

Microsoft Office Research

Typing Operating systems

Medical records Software troubleshooting

Adobe Acrobat Microsoft Access

Epic Microsoft Word

Microsoft Outlook CPT coding

Medical billing Medical terminology

ICD coding Anatomy knowledge

Social media management ICD-9

Government Standards Typing and

10-Key Entry

Reading Comprehension

Loan Evaluations Loan Applications

Database Maintenance Financial Information Systems Oracle Financials Goal Development

Microsoft Office Reports and

Documentation

Critical Thinking and Analysis

Data entry Office experience

Microsoft Excel Databases

Analysis skills Oracle

Sales Photo manipulation

Front desk Phone etiquette

Proofreading Customer service

Insurance verification Customer support

Medical terminology Live chat

Negotiation and Conflict Resolution Active Listening Supervising experience Communication skills

Calendar Management Communication

CRM Software Document Management

Organization Proactivity

Flexibility Customer Service

Scheduling Reliable Internet

Dependability Professionalism

Invoicing Google Workspace

Customer Service Experience

LANGUAGES English CDL 08/2024

Hair License 09/2021

CERTIFICATES

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