Reliable Data Entry & Customer Service Leader
Resume:
LM
Lorraine Malone
Professional Summary
Results-driven professional with extensive experience in data management and customer service, adept at ensuring data accuracy and integrity while enhancing operational efficiency. Demonstrated success in supporting organizational objectives through meticulous record-keeping and reliable data entry practices. Committed to leveraging expertise to drive improvements in data processes and elevate customer satisfaction. Eager to contribute skills to a dynamic Data Entry and Customer Service role that values precision and proactive problem-solving. EXPERIENCE
DataTrace - Account Manager Supervisor
Lake Success, NY
08/1985 - 12/2022
Southland Corporations - Clerk / Training Manager
Levittown, NY
09/1983 - 08/1985
Managed Client information updates and ensured data accuracy in company databases.
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Developed Departmental procedures that enhanced data management efficiency.
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Provided training to personnel on data handling procedure and software utilization.
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Oversaw contract negotiations focusing on data accuracy and proper documentation.
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Coordinated with teams to implement data-driven software solutions for customer service improvements.
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In Excel, created detailed reports of customer service operations, trends and performance metrics.
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Clerk / Cashier at 7-Eleven stores where needed throughout New York City, Long Island and Hudson Valley.
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Manager of 7-Eleven stores throughout New York City and Long Island.
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Training manager - worked with new Franchisees in training their new hires, helping them with setting up and organizing their store.
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*********@*****.***
Haverstraw, NY 10927
Skills
● Collaborative teamwork
● Client satisfaction management
● Clear and concise communication
● Achievement-focused
● Database administration
● Detail-oriented approach
● Accurate data entry
● Attention to detail
● Effective time management
Education
Queens College
Queens, NY, US
Computer Programing
Merrill Lynch - Clerical Assistant
New York, NY
07/1968 - 10/1970
Demonstrated excellent customer service skills while handling inquiries from clients and visitors.
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Monitored subscriptions to Newspapers, Journals and Magazines for all Merrill Lynch offices.
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Reviewed and allocated the payment of invoices for all subscriptions for each office.
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Assisted new offices with setting up all subscriptions needed and number of copies.
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