Remote Dispatcher & Customer Support Specialist

Nakia Day

District Heights, MD ***** • 202-***-**** • ********@*****.***

Professional Summary

Dynamic Dispatcher Coordinator with a proven track record at Media Center of Maryland, excelling in customer service and problem-solving. Expert in incident reporting and data entry, I enhanced service delivery through effective communication and training. Recognized for analyzing feedback to drive improvements, ensuring high satisfaction and retention rates. Skills

• Incident reporting

• Customer service

• Problem-solving

• Prioritizing calls

• Customer relations

• Data entry

• Attention to detail

• Active listening

• Dispatching procedures

Work History

Dispatcher Coordinator, 03/2022 to 08/2025

Media Center of Maryland – Temple Hills, MD

• Documented interactions accurately in customer relationship management (CRM) system.

• Collaborated with team members to troubleshoot complex issues and enhance service delivery.

• Trained new staff on protocols and best practices for effective communication.

• Analyzed customer feedback to identify trends and improve service quality.

• Supported camera operators by managing equipment setup and maintenance.

• Managed talent communication, scheduling auditions, and coordinating rehearsals. Guidance Counselor/Dispatcher, 02/2017 to 01/2021 Brightwood College – Greenbelt, MD

Developed personalized academic and career plans for students based on individual strengths and goals.

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Facilitated workshops on college readiness, financial aid, and job search strategies to enhance student preparedness.

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Conducted one-on-one counseling sessions to address personal issues affecting academic performance and well-being.

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Collaborated with faculty to identify at-risk students and implement intervention strategies for improved outcomes.

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Maintained accurate records of student interactions, progress reports, and follow-up actions to ensure accountability.

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• Managed high call volumes while providing exceptional customer service and support. Managed high call volumes while providing exceptional customer support and maintaining professional composure.

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• Resolved customer inquiries efficiently, ensuring satisfaction and retention. Education

Associate of Arts: Cinematography

Full Sail University - Winter Park, FL

High School Diploma: 06/1998

Laurel High - Laurel MD

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