Patient Access & Administrative Specialist

TRISH CALDERON

Cypress, TX *****, 559-***-****, **********@*****.***

PROFESSIONAL SUMMARY

Highly efficient and seasoned Patient Access Representative with a proven track record across the medical industry. A Military Veteran leveraging over 20 years of experience, I bring passion for customer service and operational excellence. My leadership approach is centered on customer satisfaction, strong management skills and service coordination. Demonstrated ability to effectively handle patients’ access needs and resolve any care-related issues. Deep understanding of healthcare policies, procedures, and standards, enabling smooth navigation of the healthcare system and delivery of top-notch support to patients and healthcare professionals. An assertive communicator at all levels of civilian and military workforce.

WORK EXPERIENCE

Registrar, Emergency Department December 2020 to Present

Parallon, Houston TX

Patient Registration and Intake, Insurance verification and authorization for coverage eligibility

Data Management, accurately entering patient data into the EHR system and maintaining up-to-date records

Collecting co-pays, deductibles, and other payments at time of service

Patient support and medical liaison between patients and clinical staff

Scheduling appointments for patients, including follow-ups.

Supervisor, Administrative & Office Management February 1998 to October 2020

United States Navy (Retired), Various Locations

Leading Petty Officer (LPO) for the Deployment & Redeployment Department, consisting of 8 personnel. Provided administrative, Command Pay and Personnel Administrator (CPPA)/PERS, ADP, Career counseling, Asst. Security and medical support to staff and more 150+ deploying incoming and outgoing personnel. Coordinates directly with the Administrative Officer to collaboratively identify and execute command specific programs needed in order to set goals and meet obtainable objectives.

Coordinated all administrative and logistical requirements for unit deployment and redeployment, ensuring 100% mission readiness.

Subject Matter Expert, processed over 60 life insurance applications for military personnel.

Travel Clerk: processed and reviewed liquidations forms, passenger reservation requests, performing travel claim accounting for over 250+ sailors. Prepared travel arrangements and claims, over 45 no-fee passport applications, Temporary Additional Duty orders, Government Travel Credit Card applications.

Admin support responsible for clerical work, personnel records, correspondence, and office management, often acting as a secretary or clerk for commanders

Liaison for organization’s medical by tracking readiness requirements between the military and Healthcare

Providers.

Maintained and organized 3,500 Navy personnel Enlisted Service Record (ESR). Administered and out-processed over 100 sailors into the unit/organization, processed paperwork and all details of over 80 senior enlisted officers for retirement, and/or transfer to the reserve component.

Processed Evaluations and Fitness Reports, Incoming and Outgoing correspondence, Memo, and Awards.

Administration • Managed schedules, organized office functions, and oversaw daily operations of the department. • Office Management: Filing, faxing, copying, processed Evaluations and Fitness Reports, Incoming and Outgoing correspondence, Memo, and Awards

Legal Clerk: short hand note taking for legal disciplinary proceedings. Prepared separation documents for legal proceedings

Processed Government Security Clearance paperwork for over 50 Civilian and Military personnel; including security badge system accesses, Security Termination Statements to include area clearance requests for authorizations for travel within the Continental United States and Out of the Continental United States

Maintained and audited Joint Personnel Adjudication System (JPAS)/ Defense Information for Security System (DISS) records, updated a security file on personnel in the security database system with individual’s type and date of investigation, type and date of security clearance, and issuing agency information.

Department Career Counselor organized retention and personnel development by guiding career paths, conducting professional development board

Command Directives Manager, meticulously overhauled 50+ instructions and notices, ensuring 100% alignment with new Department of Defense (DoD) and Secretary of the Navy (SECNAV) regulations; increased operational readiness by providing accurate policy guidance.

Staff support for Non-Combat Evacuation Operation (NEO) and Emergency Operations Center (EOC) to ensure

coordination and response efforts with local and/or federal communities are in place in the event of a man-made or

natural disaster and that procedures are following the National Incident Management System. Assisted in updating the Emergency Action Plan (EAP) Standard Operation Procedures, U.S. Naval Base Emergency

Performed Annual Training presentations for the Emergency Action Plan (EAP) and Emergency Contingency Plan

Customer Service Representative October 2013 to October 2020

Dyna Drill Technologies, Inc., Katy TX

Supported oilfield operations by acting as a liaison between the company and clients

Office administration, managed supplies, assisted with logistics for shipping and receiving or coordinating with field personnel to ensure efficiency

Track and report to the customer delivery dates, delivery dates, delays, or issues with their purchase

Managed orders received from customers (entering, shipping, invoicing)

Maintain the catalog of parts available

Coordinate with procurement, planning, production, engineers, and shipping on active orders and past due orders

General Clerk II, Contractor March 2012 to May 2013

Logistics and Engineering Service, Prolog Inc., Norfolk, VA

Office Management, Personnel Administration, Travel Logistics (DTS), Correspondence Tracking, Records Maintenance, Data Management, Scheduling, Confidentiality.

Executed critical administrative tasks for a 150-person unit, including processing awards and correspondence with a high level of accuracy and confidentiality

Served as primary Command Pay and Personnel Administrator (CPPA) for 150 Sailors, providing daily direct guidance on pay, entitlements, and leave policies; resolved over 100 complex pay cases, improving command financial readiness and reducing administrative backlog

Preparation of Dependency Application and Record of Emergency Data Page 2 (NAVPERS 1070/602) and

Service Group Life Insurance

Processed 95 evaluations and fitness reports, prepared 48 awards, and managed all gains, losses, and separations

Official Travel Support: Preparation of no-fee passport applications, TAD orders, travel arrangements, Government using Defense Travel System (DTS) and Government Travel Credit Card (GTCC) programs

EDUCATION

BACHELOR’S OF SCIENCE: Healthcare Administration, University of Phoenix

TRAINING NAVY ENLISTED CLASSIFICATION

Lean Six Sigma Yellow Belt, January 2023 Basic Life Support (BLS) Certification (American Heart Association), February 2026 – February 2028 NEC 791F - Command Pay and Personnel Administrator NEC AO1A - Personnel Specialist Advanced Disbursing

AWARDS HONORS

Navy and Marine Corps Commendation Medal

Navy and Marine Corps Achievement Medal (10 Awards)

Military Outstanding Volunteer Service Medal

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