Customer Service Professional with Remote Support Expertise

Brandi L Davis

****b Dohrman Street

McKees Rocks, PA 15136

Phone 412-***-****

*********@*****.***

Summary

Secure a position in the Customer Service Industry that enables utilization of my skills and qualities to achieve excellence and meet new challenges. I am a professional who is used to resolving issues and inquiries from plan participants remotely! Successfully processing high- volume and quality calls while maintaining customer and employee satisfaction. Experience in maintaining a high level of privacy, confidentiality, and security of sensitive information! Work Experience

Ask Staffing, Inc- Customer Care Representative 10/2025-1/2026 Responsible for delivering a high level of customer satisfaction, documenting outcomes, answering questions about prescriptions, insurance, and CVS Services. All the while utilizing company resources such as teams, FIVE9, Cresta, the library of information at out fingertips all the while working remotely!

Family Dollar-Cashier/Assistant Manager 07/2024-Present

• Responsibilities were to greet customers, process transactions, ensure a positive customer experience, stock shelves when needed, register at the beginning and end of your shift, and help at other locations when needed. SSI Employment Agency- Benefit Verification Specialist-10/2024-11/2024

• Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.

• Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.

• Ensured compliance with HIPAA regulations during all aspects of the benefit verification process. Shiftsmart- Independent Contractor 10/2016-Present

• This is an Independent Contractor position that not only sends you to assist stores with stocking, but you can work at home when they have Customer service positions open, which is usually during election time! It is a great side hustle or when you need some extra income!

Aston Carter-Leasing Agent 11/2023-1/2024

• This was a temporary assignment where I was sent to help while the permanent employee was on medical leave. My primary responsibility was to attract and secure tenants for rental properties, act as a liaison between tenants and the property manager. Essentially, the front -line customer service agent for the property, showing rentals, handling complaints, and work orders when needed. Giant Eagle-Team Member 6/2023-11/2023

• Waited on customers by taking payments in the form of cash, debit, and credit card method. Assisted individuals with getting gas, maintained a clean store inside and out, restocked shelves when needed, assisted with team members, and management whenever needed.

Capital Management- Customer Service 1/2023-4/2023

• Worked through a staffing agency to assist customers with processing their mortgage payments. Utilized teams, chat, Microsoft outlook, webcam, and office programs to provide excellent customer service. A-Line Staffing-Customer Service 7/2022-11/2022

• This was a Temporary fully remote position where I assisted present and previous employees understand their retirement benefits. Assisting them with accessing those benefits when eligible based on federal guidelines. Trillium Staffing-Brand Ambassador 1/2022-4/2022

•Responsible for signing customers up to use a free app that would allow them to skip the lines in a store and along with the technology in the ceiling check out and be out the door with convenience. Lyft-Driver-10/2016-Present

• Transport Passengers to their requested destinations. This is an independent contractor position.

• Maintain vehicle, record keeping, and invest in a higher level of customer service. Aerotech Staffing-Customer Service Representative-9/1/2021-11/17/2021

• Assisted individuals during open-enrollment period for their health benefits. While ensuring all enrollment processes adhere to policies, regulations, and guidelines. This was a temporary remote position. Department of Labor- Customer Service Associate- 4/2021-7/2021

•This was a contract assignment through a temporary agency, and it came to an end.

•Actively assisted individuals start, re-open, and continuing employment benefits through the Department of Labor. Census Bureau-Enumerator-8/2021-9/2021

•Responsible for collecting household and demographic information by speaking with individuals within my assigned areas.

•Provided excellent customer service skills, able to utilize current technology, pay attention to detail, and be comfortably canvassing an area for long periods of time.

Dial America-Customer Service-4/2021-7/2021

•Provide information regarding individuals’ unemployment benefits.

•Listened and responded to customer needs and concerns.

• •Also tried to resolve any concerns and issues with by-product education. ServiceLink-Scheduler-10/2020-12/2021

•Responsible for reaching out to homeowners to schedule appraisals on their home with appraisals on their home with appraiser’s.

•Assisting appraisers, when necessary, with the area that they were responsible for appraising. Skills

• Proficiency with relevant technology

• Strong Communication Skills

• Experience in collections and Customer Service

• Integrity

• Empathy

• Time Management Skills

Education

Virginia College- Paralegal Degree-associate degree-12/2008-12/2012 Learned the fundamentals of federal, state, and local laws. Moon Area High School-Academic-8/1989-6/1993

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