Operations & Procurement Leader with Client Success Focus

DAVID DIMAANO

+1-773-***-**** • Carson, ***** • ***********@*****.***

Work Experience

Post Award Member

Fast Xchange Inc. • El Segundo

**/**** – 04/2026

Automated and accelerated labor-intensive processes, including sourcing, ordering, follow-up, and reporting.

Provided problem-solving and expediting services to address supply-chain issues. Issued thousands of Purchase Orders weekly for commodities and complex custom (proprietary parts and assemblies) to thousands of prescreened, preapproved domestic suppliers. Served as a Contractor for Raytheon, reporting progress on past-due and future Purchase Orders. Completed close-out requirements for procurement contracts. Initiated supplier outreach and collaborated closely with Raytheon management to ensure project success. Managed end-to-end procurement activities.

Senior Manager

Higher Ground Partners, Inc • El Segundo

01/2018 – Present

Oversaw client accounts within the Los Angeles/Orange County area. Maintained the company's positive standing and relationships with clients. Collected and reconciled monthly client payments in accordance with company policy and procedure. Assisted the CEO with new client inquiries and onboarding processes. Provided strong leadership to enhance team productivity and morale. Director Of Talent Relations

Definitive Talents Inc • Las Vegas

01/2005 – Present

Coordinated talent schedules based on availability, client needs, and budget constraints. Collected and reconciled monthly client dues per company policy and procedure. Met with clients bi-weekly to conduct quality assurance assessments. Elevated brand awareness through consistent marketing efforts and product campaign launches. Customer Service Specialist

Hafele America Co. • Torrance

11/2021 – 09/2022

Responded to customer inquiries and requests regarding products, pricing, shipment tracing, and catalog requests received via fax or email.

Detail-oriented professional with extensive experience in customer service and relations, client account management, and procurement. Proven ability to manage high-volume customer interactions, resolve issues efficiently, and maintain strong client relationships. Skilled in automating processes, issuing purchase orders, and ensuring supplier compliance. Seeking to leverage expertise in client services and operational efficiency to contribute to any company's success. Utilized computer and administrative knowledge to provide comprehensive information to customers. Received and directed inquiries from other departments concerning inside sales responsibilities. Provided essential office support as required.

Maintained current knowledge of evolving policies and procedures. Performed other assigned clerical duties and projects. Acquired proficiency in operating Häfele's computer system. Demonstrated ability to effectively use MS Outlook for communication and task management. Consumer Relations Specialist

Tireco, Inc • Gardena

08/2019 – 11/2021

Cultivated strong and trusted customer relationships through timely and accurate communications. Managed a high volume of customer calls, ensuring excellent customer service and satisfaction. Resolved customer issues accurately and efficiently. Attended and conducted project status and review meetings with customers. Maintained and updated documents pertaining to customer accounts and business reports. Identified and developed new business opportunities during customer interactions. Coordinated calls, meetings, and communications between management and customers. Validated and qualified new customers prior to referral to the appropriate sales manager. Assisted in the development of sales and marketing initiatives. Developed and maintained sales incentive programs. Supported technical and marketing teams in creating marketing materials and proposals. Generated periodic customer reports.

Provided knowledgeable and friendly support to customers throughout the entire shopping and purchasing process.

Education

Bachelor of Arts - Economics

University Of Illinois At Chicago • Chicago

1988 – 1996

Skills

Recordkeeping Compliance Billing and Payment Processing Special Assignments Customer Needs Assessments Phone Inquiries Customer Satisfaction Customer Relations Performance Improvement Issue Resolution

Contact this candidate