Customer Service & Banking Support Specialist

Shelley Lowe

Moodus, CT 860-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with extensive experience supporting clients in banking and service-driven environments. Known for resolving complex customer issues with care and accuracy while maintaining high standards for compliance and service quality. Brings a steady, detail-oriented approach to customer support and operational excellence in individual contributor roles.

EXPERTISE

Customer Service and Client Support Client Relationship Management Issue Resolution and De-escalation Fraud Support Account Recovery Transaction Accuracy Documentation Compliance Active Listening Service Quality VALUED CONTRIBUTIONS

• Trusted, empathetic and relationship-driven professional who builds long-term trust through consistent, individualized service.

• Calm and effective problem solver who handles high-stress or sensitive situations with professionalism and clarity.

• Reliable, detail-oriented contributor recognized for accuracy, follow-through, and the ability to work independently. WORK EXPERIENCE

Customer Service and Client Relations Specialist

Webster Bank Cromwell, CT 09/2021 - 12/2025

Official title: Relationship Banker II – Provided high-touch, individualized customer support through in-person and phone interactions, building strong rapport and long-term client trust.

• Assisted customers with complex account issues including fraud-related incidents, compromised accounts, and follow-up actions to restore access and protect funds.

• Guided clients step by step through account changes, ACH updates, and required documentation to ensure continuity, accuracy, and peace of mind.

• Maintained detailed daily logs and took ownership of tracking outstanding items to ensure resolution and audit readiness.

• Ensured strict adherence to banking procedures, compliance requirements, and internal controls across account openings, closures, and teller transactions.

• Recognized as a trusted point of contact, with many customers requesting assistance specifically and referring new clients based on service experience.

Customer Experience and Operations Lead

Bath and Body Works Meriden and Westbrook, CT 11/2015 - 11/2020 Official title: Store Manager – Supported consistent, high-quality customer experiences across daily store operations.

• Resolved escalated customer concerns with empathy, professionalism, and a solutions-focused approach.

• Applied product knowledge and organization to ensure smooth service delivery and customer satisfaction. ADDITIONAL CUSTOMER SERVICE EXPERIENCE

Customer Service Associate

Pier 1 Old Saybrook, CT 02/2014 – 10/2015

Delivered front-line customer service and in-store support, assisting customers with product selection and merchandising. Bar and Restaurant Manager

Banner Golf Course Moodus, CT 05/2014 – 09/2015 Managed customer-facing operations, resolved guest concerns, and maintained a welcoming service environment. Account Manager

ChemStation South Windsor, CT 04/2010 - 08/2012 Supported client accounts through relationship management, service coordination, and ongoing customer communication.

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