Dental Operations & Treatment Coordination Specialist

ARLENE RIVERA

Treatment Coordinator Dental Office Operations

Staten Island, NY 10304 718-***-**** ***************@*****.*** PROFESSIONAL SUMMARY

High-impact Dental Operations & Treatment Coordinator with extensive experience in multi-specialty practice management. Expert in optimizing multi-provider schedules, maintaining <5% accounts receivable, and securing 95% upfront collections. Recognized for streamlining front office workflows, enhancing patient coordination, and supporting practice profitability through strong operational and financial management. SKILLS

• Treatment Plan Presentation

• Financial Coordination & Collections

• Insurance Advocacy, Narratives & Appeals

• Front Office Workflow Optimization

• Multi-Provider Schedule Coordination

• Productivity & Scheduling Management

• Dentrix, YAPI, Dexis, Solutionreach

EXPERIENCE

Treatment Coordinator/Dental Office Operations 15+ years Dr. Jeffrey R. Shapiro & Trinity Centre Dental – New York, NY

• Optimized highly productive schedules for 3 full-time hygienists booked up to six months in advance, maximizing provider utilization and hygiene-driven revenue.

• Maintained less than 5% outstanding accounts receivable in a high-volume, multi-specialty, fee-for-service practice through strong financial coordination and collections management.

• Presented treatment plans and financial arrangements supporting 95% upfront collections.

• Coordinated multi-provider schedules and patient flow to support efficiency and daily production goals.

• Prepared detailed dental and medical necessity narratives and formal insurance appeals, successfully resolving denied or underpaid claims.

• Facilitated onboarding and training for front desk and clinical staff on office systems and workflow protocols.

• Maintained accurate patient and treatment documentation in compliance with HIPAA standards to support efficient clinical and financial operations.

• Oversaw high-volume patient communication and scheduling coordination while maintaining front office efficiency and positive patient experience.

• Led full implementation of YAPI communication software from vendor research and system selection to staff training, resulting in more efficient internal workflow and improved patient communication coordination.

• Contributed to overall practice stability through operational efficiency, patient financial coordination, scheduling optimization, and reimbursement management.

• Managed vendor invoice reconciliation and administrative financial processes with strong accuracy and organizational oversight.

• Verified and secured daily financial deposits while maintaining accuracy and compliance with office procedures.

EDUCATION

Bachelor of Business Administration

University of Puerto Rico - Puerto Rico

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