Operations & Procurement Specialist with Library Experience

Anna Lacey

Rowlett, TX 214-***-**** *****.********@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with direct public library experience in reference services, Dewey Decimal Classification, cataloging, circulation, and shelving. Bachelor’s degree in Social Work (3.7 GPA) with strong community service orientation and ability to connect diverse populations with resources and social services. Currently managing vendor outreach, procurement support, cost analysis, invoice tracking, and documentation compliance for 20+ monthly bid submissions. Skilled in Microsoft Office (Excel, Outlook, Word), BlueBeam, data entry, record keeping, and interdisciplinary coordination. Trilingual: English (fluent), Bosnian (native), Spanish (basics).

SKILLS

Reference Services Dewey Decimal Classification Cataloging Library Circulation Shelving and Sorting Patron Assistance Customer Service Vendor Management Procurement Support Cost Analysis Invoice Tracking Budget Monitoring Purchase Orders Documentation Compliance Data Entry Microsoft Office Suite (Excel, Outlook, Word) BlueBeam Research Critical Thinking Record Keeping Community Outreach Resource Referral Interdisciplinary Coordination Program Support Bilingual (Bosnian, Spanish)

PROFESSIONAL EXPERIENCE

Estimator – Procurement and Bid Support 2022 – Present

DFW Tesla Electrical Services – Dallas-Fort Worth, TX

•Manage end-to-end vendor outreach for 20+ bid submissions monthly, coordinating supplier quotes, pricing negotiations, and material procurement timelines

•Prepare detailed cost analyses and quantity take-offs using Excel and BlueBeam, ensuring accuracy across $50K–$500K+ project scopes

•Maintain organized procurement documentation and filing systems, supporting audit-ready records for compliance and project tracking

•Track invoice discrepancies and reconcile supplier pricing against purchase orders, reducing bid errors and improving cost forecasting

•Serve as primary liaison between project managers, subcontractors, and material suppliers to ensure timely delivery and budget adherence

Social Services Department Head 2021 – 2022

Arlington Heights Nursing Home – Arlington Heights, TX

•Coordinated 15+ weekly medical appointments across dental, podiatry, visual, and dialysis services, maintaining zero missed-appointment rate through proactive scheduling

•Managed interdisciplinary care planning for all admissions and discharges, streamlining handoffs between clinical teams, families, and external providers

•Connected 30+ residents with at-home resources, home health, and hospice services through research-driven referrals tailored to individual needs

•Educated clients on facility policies, medical coverage, and rights, building trust with families and reducing intake-related complaints

•Maintained detailed compliance documentation for state and federal audits, ensuring 100% record accuracy during review periods

Library Page – Public Services and Circulation 2014 – 2015

Rowlett High School Library – Rowlett, TX

•Maintained accuracy across a 2,000+ volume collection by shelving and organizing materials according to Dewey Decimal Classification system

•Provided reference services to students and faculty, guiding patrons to appropriate research materials and answering directional inquiries

•Performed daily check-in and check-out of library materials using the circulation system, processing 50+ transactions per shift

•Cataloged new and returned materials, ensuring correct classification and reducing misshelved items through systematic quality checks

•Contributed to a clean, welcoming library environment that supported student learning and encouraged regular library use

EDUCATION

Bachelor of Social Work 2020

Texas Woman’s University GPA: 3.7 / 4.0

LANGUAGES

English (Fluent) Bosnian (Native) Spanish (Basics)

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