Experienced Administrative & Customer Relations Professional
Resume:
Salena
Matthews
Detroit, MI *****
W: matthewsksalena@gmail.
com
Skills
Customer Service & Client
Relations
•
Process Improvement &
Implementation
•
Establishing Strategic
Relationships
•
Best Practice
Implementation
•
Managing a High Volume of
Inquiries
•
Business Correspondence &
Coordination
•
Calendar, Meeting, & Event
Management
•
• Managing Assigned Projects
Customer Support & Needs
Assessment
•
Data Analysis & Report
Building
•
Document Organization &
Filing Techniques
•
Excellent Verbal & Written
Communication
•
• Microsoft Office Suite
Administrative Assistant
Experience
•
• Data Entry
• Clerical Support
• Scheduling
Professional Summary
Skilled Receptionist and Customer Account Representative with extensive experience in implementing best practices, developing calendars/meetings, organizing documentation, and managing a high volume of inquiries. Substantial experience in assessing client needs, analyzing data, overseeing business correspondence activities, implementing administrative processes, and managing assigned projects. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including management, staff, and clients.
Experience
Forgotten Harvest
June 2021 - January 2024
Receptionist
Dean Transportation
August 2018 - April 2021
Transportation Assistant Aide
Entech Staffing
April 2018 - August 2018
Administrative Assistant
Express Pro
June 2015 - March 2018
Clerk Assistant
Personnel Unlimited
June 2011 - May 2015
Customer Service Representative
Rent-A-Center
August 2010 - May 2011
Customer Account Representative
Macy's
February 2010 - July 2010
Human Resource Assistant
Macy's
December 2008 - February 2010
Retail Sales Associate
JC Penny
July 2007 - December 2008
Customer Service Associate
Detroit Medical Center
June 2006 - July 2007
Telephone Operator
Davenport University
April 2004 - June 2006
Customer Service Assistant
Bartech/Detroit Edison
May 2003 - April 2004
Administrative Assistant
A cloche
April 2001 - May 2003
Telemarketer/Customer Service
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