Customer-Focused Support Specialist with Diverse Roles
Resume:
Nichole Boyd
Nathalie, VA *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Maximus Inc-Richmond, VA
October 2021 to Present
Assist consumers with their Medicaid cases over Webchat. Inform consumers how and where to apply for Medicaid.
Financial Services Representative
Primerica Financial Services (TTEC)-Nathalie, VA
October 2021 to June 2024
• Conducted presentation to inform potential clients about Primerica.
• Explained all of the services we provide, and if they decide they want to accept one of the offers; complete the paperwork that needs to be submitted in order for the services to begin. Customer Service Representative
ABBTECH-Richmond, VA
March 2021 to October 2021
Assist consumers with their Medicaid cases. Assist consumers with their Medicaid applications as they apply for Medicaid.
Customer Service Representative
Alorica-Fredericksburg, VA
September 2020 to January 2021
Assist customers with their accounts. Transfer them to the appropriate department if they need further assistance.
Assembler
Buffalo Air Handling-Amherst, VA
October 2018 to August 2020
Build industrial heating and air conditioning units Production Worker
Elwood Staffing-Lynchburg, VA
April 2018 to August 2018
Pull supplies to build circuit boards. Read job instructions to insure boards built to specifications. Solder components on circuit boards. Checked the boards to ensure they were built accurately. Bag and packed units to specifications. Labeled boxes after they were packed. Packer/Picker
Elwood Staffing-Lynchburg, VA
November 2017 to March 2018
Scan orders and picked nutritional supplements. Using RF scan location where supplements were located before picking. Checked to make sure all items were included in boxes. Packed and shipped supplements. Packed candles and fragrance oils in individual boxes to go to shipping for shipment. Using forklift to move pallets to and from production line. Production Line Operator
Manpower/Abbott Laboratories-Altavista, VA
February 2016 to June 2016
Responsibilities
Check cans for correct label placement, no label damage, and no damaged cans. Wire Cutter
Intecon/Elwood-Forest, VA
June 2015 to October 2015
Responsibilities
Measure and cut wire and cable
Tools Used
Ruler, scissors, computer
Electronics Assembler
CommScope-Forest, VA
February 2013 to December 2014
Responsibilities
Assembled electronic circuit boards into bases and tested them. Soldered components onto circuit boards.
Customer Service Associate
Fanueil-South Boston, VA
April 2012 to February 2013
Responsibilities
Assisted customers with electric bill. Made payment arrangements, posted payments to their accounts, had services reconnected after payment was made, took reports from customers during power outages. Tools Used telephone, computer, customer service skills. Customer Service Representative/Call Center
JCrew-Lynchburg, VA
May 2009 to April 2012
Place orders for customers. Research orders for customers when the customer has a problem. Research inventory for customer.
Tools Used
Computer, telephone
Assembler/Lead
O'Sullivan-South Boston, MA
June 2006 to April 2009
Responsibilities
Set up the line for production, assigned daily job duties to employees, moved pallets to and from the line, completed daily work reports, worked on assembly line packing furniture parts to be shipped to customers, operated depalletizer.
Sprayer Operator/Team Lead
Founder's Furniture-Appomattox, VA
December 1994 to February 2006
Responsibilities
Set line up for daily production, trained new employees, ensured that employees followed all work instructions, mixed and poured glaze to be used on the line and spray booths, completed daily paperwork, held safety meetings with the line, maintained functionality of spray guns, spray and paint stain and lacquer on furniture, wipe excess stain and paint off boards, load and wrap pallets after parts were dry. Moved pallets to and from line with forklift.
Education
Associates in Medical Assistant
National College of Business and Technology - Lynchburg, VA August 2000 to June 2002
William Campbell High School - Naruna, VA
August 1984 to June 1988
Skills
• Computer Skills (10+ years)
• Clerical experience (2 years)
• Sales (3 years)
• Phone Etiquette (8 years)
• Organizational skills
• Customer service (7 years)
• Medical terminology (2 years)
• Phone etiquette
• Time management
• Customer support
• Microsoft Outlook
• Medical billing
• Microsoft Powerpoint
• EMR systems
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