Healthcare Administration Professional with 20+ Years Experience

Corlissa Thomas

***** ******* * *** **** Webster, TX 77598

713-***-**** **************@*****.***

Summary

Experienced healthcare administrative professional with over 20 years of experience supporting clinic teams and resolving customer service concerns. Skills in identifying and solving challenges to enhance patient care and maintain high satisfaction. Dedicated to exceeding expectations and contributing to team success.

Education

Bachelor of Science in Healthcare Administration

Grand Canyon University- Expected May 2027

•GPA: 3.73

•Relevant coursework: Healthcare Administration and Management, Operations and Risk Management, Organizational Behavior and Leadership in Healthcare

Employment History

Clinic Administrative Assistant Fresenius Medical Care November 2022 – Present

•Operate office machines, including photocopiers and computers; manage telephone communications and handle general administrative tasks.

•Assist medical personnel in planning, evaluating, and delivering patient care services, including emergency and disaster preparedness.

•Support RN and LVN staff with patient care coordination and documentation.

Administrative Assistant Encompass Health Care September 2015 – Present

•Manage office equipment and phone systems, responding to inquiries and assisting with daily clerical • Collaborate with medical teams to coordinate patient care across inpatient and outpatient settings, as well as emergency response.

•Assist nursing staff with patient financial and billing matters to ensure accurate record-keeping.

Skills

•Healthcare Delivery & Patient Care Support & Analytical and critical thinking

•Scheduling Diagnostic Tests and Physician Appointments, and Administrative & Office Support

•Patient Records Management & Maintenance and Time Management & Efficiency

Contact this candidate