Multifaceted Hospitality Operations Specialist

“There are no problems... only solutions”.

Abigail D. Akeley

** ********* ******, ****** ** 03581

Mobile 603-***-****

*********@*****.***

EXPERIENCE:

Management; Hiring, Training, Scheduling, Overseeingof Day-to-Day Operations, Delegation of Tasks, Inventory, Ordering and Maintaining Budget for Food and Beverage Department and Hospitality Department.

Hospitality; Reservations, Customer Service/Assistance,Daily Office Tasks, Call Center Agent, Inter Office Communications, Data Entry, Use of Programs such as; Microsoft Office 365, Teams, Excel Spread Sheets, Maestro, email.

Food & Bev; Hostess, Server, Banquet Service, Bartending,Bares-ta, Dishwasher, Rotation and Cull of Food/Supplies, Prep Cooking, Line Cook, Baking and Menu planning. Facilities/Grounds Keeping; Housekeeping, Laundry,Gardening and Basic Janitorial. EDUCATION:

Diploma – General Studies

Portsmouth High School

Portsmouth, NH, 03831

PERSONAL/WORK REFERENCES:

Ethan Duffy: 7 yrs. AMC Maine Woods Initiative

Cell Phone:(802)***-************@*****.***(preferredmethod of contact) Charlene Fearnley: 13 yrs. AMC Maine Woods Initiative Contact Phone Number: 603-***-**** (ask for voicemailof or extension) Brent Ervin:15 yrs AMC Camp Dodge, Coordinator andLodge Manager of Gorman Chairback Lodge in Maine, Greenville

Contact Phone Number: 603-***-****

WORK HISTORY:

Lead Sales Associate

September 2025 - April 2026

Brilliant Buds

Bethel, Maine

Duties: Retail Sales Associate, Cashier, Light Janitorial, Inventory, Stocking of Merchandise, Overseeing of day-to-day operations Training of new staff, and Delegation of tasks. Reason for leaving: Business purchased by corporation. Room Inspector

February 2025 - September 2026

Town & Country Resort

Shelburne, New Hampshire

Duties: Housekeeping, Laundry, Basic Janitorial, Training, Scheduling, Overseeing of day-to-day operations and Delegation of tasks, Ordering supplies, Customer service. Reason for leaving: New Employment

Base Operations

November 2024 - February 2025

Attitash Mountain Resort

Glen, New Hampshire

Contact:Vail Resorts

Duties:Facilities Janitorial, General Grounds Maintenance. Reason for leaving: Seasonal Position.

Support Staff

July 2024 - October 2024

Camp Dodge Volunteers Center, Appalachian Mountain Club 5 Joy Street, Boston MA 02108

Contact: Trails Volunteer Program Supervisor

Duties: Cooking, Food Prep, Dishes, Gardening, FoodService, Facilities Janitorial, Grounds Keeping, Housekeeping, Lodging Assistance. Basic Janitorial, General Grounds Maintenance, Transporting Trail Crews.

Reason for leaving: Seasonal Position.

Customer Service Center Agent-Joe Dodge Lodge Front Desk Attendant April 2023 – April 2024

Pinkham Notch Visitors Center, NH, Appalachian Mountain Club 5 Joy Street, Boston MA 02108

Contact: Jill Fillion, Department Manager

Duties: Daily Administrative Tasks, such as responding to emails, data entry, updating guest/member accounts. Call Center Agent assisting callers, making reservations, providing information about club locations, programs available, planning adventures and lodging. Front Desk Attendant at Joe Dodge Lodge.

Reason for Leaving: Department now focused on Sales. Housekeeping Supervisor

November 2018 - May 2019

Pinkham Notch Visitors Center, NH, Appalachian Mountain Club 5 Joy Street, Boston MA, 02108

Contact: MaryAnne Vitella, Lodge Manager

Duties: Training, Scheduling, overseeing of day-to-day operations and delegation of tasks for 3 Departments, (Housekeeping, Custodial, Nightwatch), Ordering supplies, Customer service, Housekeeping, Laundry, Basic Janitorial.

Reason for Leaving: Temporary Stay-at-Home.

Kitchen Coordinator of the Maine Woods Initiative

December 2016 - June 2018

Gorman Chairback Lodge, Greenville, ME Appalachian Mountain Club 5 Joy Street, Boston MA 02108

Contact: Brent Ervin, Pervious Lodge Manager

Duties: Daily menu planning, Food Prep and Cooking,Order & Inventory of food and supplies, maintaining and the instruction of ServSafe policies, on site Garden planning and maintaining. Training of new Staff, Point of Contact for vendors and Maintenance of kitchen utilities. Event coordination. Reason for Leaving: Seasonal Position

Assistant to Facility Coordinator

April 2016-October 2016

Camp Dodge Volunteers Center, Appalachian Mountain Club 5 Joy Street, Boston MA 02108

Contact: Trails Volunteer Program Supervisor

Duties: Kitchen Manager; Daily menu planning and cooking, Food and Supply orders. Facilities Assistant; Training of Dodge Support Staff,

Basic Janitorial, General Grounds Maintenance, Transporting Trail Crews. Reason for leaving: Seasonal Position

Nanny/Mother’s Helper

May 2009 - June 2015

Contact: Cary Vose’(Father) & Sarah Wappler (Mother) Duties: Light meal prep., Housekeeping, Barn Chores, House Sitting, Mother’s Helper to the youngest, (special needs) and Aid with Daily Routine needs.

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