Qualified Security Officer and Safety Specialist

SHANEKUA WILLIAMS

**********@*****.*** 972-***-**** Cedar Hill, TX 75104

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment. Vigilant Security Guard known for high productivity and efficient completion of tasks. Possess specialized skills in surveillance, access control systems, and emergency response protocols. Excel in communication, teamwork, and problem-solving to ensure safety and security in various environments.

• Sales

• Surveillance

• 4G/LTE

• Customer service

• Telecommunication

• Dispatching

• Warehouse experience

• 3G

• Picking & packing

• Driving

• Customer support

• Cash handling

• Security

• Microsoft Excel

• CCTV

• Computer operation

• Network Support

• Front desk

• Cashiering

• Computer skills

• Loss prevention

• Microsoft Powerpoint

• Packaging

• Troubleshooting

• Incident reporting

• Surveillance monitoring

• Emergency response

• Access control

• Team collaboration

• Communication skills

• Attention to detail

• Problem solving

• Perimeter security

• Document preparation

• Workplace safety

• Reliability

• Security protocols

• Conflict resolution

• Effective communication

• Strong observation

• Visitor screening

• Basic technical support

• Patience and empathy

• Access control management

• Decision-making

• Security awareness

• Customer satisfaction

• Courteous and professional

• Maintain security

• Greeting and seating clients

• Excellent communication

• CRM software

• Office Software Utilization

Summary

Skills

Security Guard Securitas Security Services USA - Dallas, Tx 06/2024 - Current Phone Interviewer Manpower - Dallas, TX 03/2022 - Current

• Survey interviewer

Dispatcher Ray of Light Logistics LLC - Dallas, TX 09/2021 - Current

• Finding loads for truck drivers talking with Brokers! Security Guard DSI Security Services - Houston, TX 02/2023 - 06/2024

• Keep log of all trucks,Trailers,box trucks that enter the yard.

• Monitored premises to prevent unauthorized access and ensure safety.

• Conducted regular patrols to identify and report suspicious activities.

• Assisted in maintaining security logs and incident reports accurately.

• Provided excellent customer service while interacting with visitors and staff.

• Trained new security personnel on protocols and best practices effectively.

• Conducted daily security patrols of assigned areas.

• Responded to alarms, emergencies, and disturbances.

• Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.

• Completed incident reports regarding violations of policies or procedures.

• Observed surveillance cameras for any suspicious activity or intruders. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.

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• Surveyed multiple CCTV feeds to closely monitor important areas on grounds.

• Issued visitor badges and access cards to authorized personnel.

• Interacted with law enforcement officials to report incidents or violations of laws and regulations. Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

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Fleet Administrator Telvista - Dallas, TX 12/2020 - 05/2021 3G to 4G upgrading Contracts when I receive tickets get them resolved within the day I also receive problem escalations.

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• Billing Support We also used Zendesk

Work from Home Agent Dynata - Philippines 05/2020 - 10/2020

• Call respondents and if they are willing to take a survey with me over the phone we call cell and landlines Dedicated officer Signal 88 Security - Irving, TX 07/2019 - 05/2020 Patrol a Empty Warehouse twice every hour doing a rad on a app includes taking pics and explaining where I'm located in warehouse

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Security Officer Walden Security - Dallas, TX 08/2018 - 01/2019 Driving around the parking Garage then scanning the Scan Trax on the inside of the High Rise building relieving officer at front Desk for breaks

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Security Guard U S Security and Associates - Irving, TX 10/2015 - 01/2018 I work in a Guard shack inputting information into the computer for customers that are trying to sale cardboard to the Recycling Mill or inputting Truckdrivers information that have appointment to deliver Bells and watching cctv

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Experience

Commission Security Officer yale enforcement - Dallas, TX 05/2013 - 10/2015 Driving around the parking Lot making sure the parking lot is secure and no one is not breaking into anyone car driving Company vehicle!

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CNA - Certified Nursing Assistant Ark above home health - Dallas, TX 01/2004 - 10/2012

• Assisted patients with daily Living .

Cashier/Sales Associate Family Dollar - Dallas, TX 03/2003 - 05/2007

• Working the register and ringing up every item and sacking everything handling money. CNA - Certified Nursing Assistant Angels of Care Pediatric Home Health - Irving, TX 03/2004 - 05/2006

• Aid for my patient whatever he needed help with I helped with Sales Representative Silverleaf Resorts - Dallas, TX 03/2003 - 04/2006 Customer call and ask various of questions about resort and I try to upgrade what they already have Cabin

,Customer Support

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Picker/Packer Manpower - Dallas, TX 02/2003 - 08/2003

• Working at Blockbuster Warehouse packing movies

Receptionist Walden Security - Dallas, TX 08/2018 I was interviewed for a Security Officer then asked if I would feel in as a receptionist for a week I did so well they asked if I would stay on as a receptionist but declined and worked as a Security Officer

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A Maceo Smith High School Dallas, TX 08/1999 - 05/2003 High school diploma

Computer Technology, 03/01/10, Present, Basic computer skills including PowerPoint, Excel, Adobe, Zendesk. Work Permit: Authorized to work in the US for any employer Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting. Education and Training

Certifications

Personal Information

Assessments

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