Client-Focused Operations and Support Specialist

CALITA WEAVER-DOWNING

PROFESSIONAL

Growth oriented, client focused professional with strong customer service. Excellent time management, problem solving, and communication skills. Astute in contributing as a dependable team member. Adept at prioritizing and multitasking the scheduling of tasks involving operations and general reporting of information. SKILLS ● Customer Service

● Leadership

● Inventory Logs

● Computer Literacy

● Quality Assurance

● Report Generation

● Cash Management

● Policy & Procedure

● Adaptability

● Customer Relations

● Research and Due Diligence

● Training and Mentoring

● Proficient in Software

● Account Updates

● Time Management

● Attention to Detail

● Decision Making

● Data Analysis

● Technical Support

● Multitasking

● Excellent Communication

● Organizational Skills

● Interpersonal Skills

● Active Listening

● Client Onboarding

● Strategic Thinking

● Computer Skills

● Documentation and

Reporting

● MS Office

● Mandated reporter

● RBT

WORK HISTORY YOUTH Intervention specialist 10/2024-present HCTC New Visons School Hartford ct

CSR 04/2023-05/2024

Automated Health Services, Marlboro, MA

● Handled customer inquiries and suggestions courteously and professionally.

● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

● Participated in team meetings and training sessions to stay informed about product updates and changes.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

SEASONAL SALES ASSOCIATE/KEY HOLDER 10/2017 to 12/2017 Icing by Claire's

● Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

● Helped customers locate products and checked store system for merchandise at other sites.

● Rotated stock and restocked shelves to maintain product availability and store appearance. ● Managed returns, exchanges and refunds in accordance with store policy. SALES REPRESENTATIVE/MANAGER 01/2015 to 10/2016

T-Mobile, Hartford, CT

● Handled customer relations issues, enabling quick resolution, and client satisfaction.

● Resolved customer issues quickly to close deals and boost client satisfaction.

● Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

● Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

LAUNDRY ATTENDANT 01/2016 to 08/2016

Your Neighborhood Laundry

● Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.

● Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

● Collected soiled linens and clothing and pretreated stains.

● Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents. /

EDUCATION HCTC job- work force program 08/24-02/25 Bryant & /Stratton College Online

Medical Office Assistant Diploma, 01/2019

Hill Regional Career High School, New Haven, CT

Diploma, Health, 06/2008

CORE COURSES ● Healthcare Terminology

● Survey of Anatomy & Physiology

● Electronic Health Records

● Introduction to Medical Office Support & Services CERTIFICATIONS ● CMAA - Certified Medical Administrative Assistant

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