Multi-Store Coffee Shop Manager & Trainer

CURRICULAM VITAE

RAJU SIL

Email id: ****.******@*****.***

Contact no: 078******** (Whatsapp)

SUMMARY:

Being Optimistic in a Cynical situation defines me and my character. I wanted to be someone that nobody thought I could be. Thinking proactively and dynamically always helped me to be realistic. Avoiding procrastination is something that has helped me to achieve my goals. Always okay being objectified but don’t expect to be neglected.

Employability eligibility: Supremely okay with multi tasks hardworking. PROFESSIONAL EXPERIENCE:

BITCO (AVESTA CAFE) Erbil International Airport

Designation: Supervisor

Duration: 2019 to 2026

Responsibility:

• Handling high volume locations which includes daily sales of 12000$ to 15000$. Managed a team of 55 employees in 6 outlets. Maintaining daily operation following the SOP and management rules.

• CASH AUDIT: Random cash audit across the locations is done evenly, ensuring different currencies are being accepted in the right values.

• REQUISITION: Weekly requisitions are being done by coordinating with the logistic team. Receiving ingredients as per the SOP such as Production date, quantity, near expiry items (minimum 90 days), quality, temperature of the vehicle.

• DOCUMENTATION: Coffee machine cleaning, temperature maintaining of fridges/freezers, daily wastage, maintenance, deep cleaning, pest control and monthly expiration checklists are being regularly maintained.

• CUSTOMER SERVICE: Ensure taking feedback every day from each café, serving products within the stipulated time to avoid complaints, ensure customers are being informed about the current offers, energetic body language of the team member on floor to avoid sluggish service.

• INVENTORY MANAGEMENT: Ensuring proper usage of edible and non-edible commodities, Daily counting of foods and merchandise, evenly checking raw materials, Monthly inventory with right numbers, random audit on any ingredients including cleaning solutions.

• DAILY TARGET: Team is narrated about the target and motivated to maximize the numbers, using different selling techniques to increase the numbers, suggest merchandise on occasion when offers are available.

• MAINTENANCE: Ensure zero tolerance on hygiene and overall cleaning, wearing gloves throughout the shift is a mandate, each and every equipment must be cleaned. CAFE COFFEE DAY

Designation: Coffee Trainer (Coffee Day Global Limited)

Duration: 2016 to 2018

Responsibility:

• Trained over 2000 trainees across India which includes barista skill, Customer service, product knowledge, grooming, selling techniques and cash management.

• MOBILISATION: During a project under DDUGKY there was an opportunity to do mobilization and that task has been fulfilled.

• POST PLACEMENT: Ensure placed employees across India are being well settled. Helping the team member with personal guidance to cope up with duties and responsibilities.

Designation: Café Manager (Coffee Day Global Limited)

Duration: 2010 to 2016

Responsibility:

● TEAM MANAGEMENT: I have had profound experience while working as a café manager and managed a team of 20 team members. Ensured Training, Grooming, punctuality, integrity, ethics are being followed.

● SCHEDULING: It has been one of the key roles to ensure zero deviation in the operation. Proper roster is an immaculate way of allocating the team by analyzing SWOT.

● TRAINING: Motivating the team regularly by emotional intelligence and showing loyalty towards the customers, narrating the team about their growth plan.

● SOP ORIENTATION: Ensuring the team is fully aware of the SOP of the esteemed organization, maintaining the standard thoroughly, work atmosphere balance considering physical and verbal communication.

● SALES TECHNIQUES: Key role is to maintain the right manner such as Upselling, Cross selling, Suggestive selling. Reorder taking while taking feedback of the previous consumption.

● CASH HANDLING & GROOMING: Narrating the cashier about the target, near expiry product list, being confident and vocal while speaking, greeting with smile, repeating order and proper settlement. Ensuring the team is well groomed in any circumstances, every team player must value their respective position and proper uniform policy.

● P & L: The most important part of the operation is to maintain daily operation in a significant manner, narrate the team to ensure proper system in the store, breakdown the cost, waste, requisition, sales and EBITDA.

● WASTE MANAGEMENT: Following proper FIFO and FEFO during the operation, rightfully making requisition, reducing the food waste. Narrate the team about the types of waste such as packaging waste, Liquid waste, edible waste, housekeeping commodities proper usage etc.

EDUCATION

HIGH SCHOOL DIPLOMA

● Beler Dhanyakuria Madhyamik Vidyalaya

● West Bengal Board of Secondary Education

● Passed on 2007

HIGHER SECONDARY EDUCATION

● Prafulla Kanan Deshapriyo Vidyamandir

● West Bengal council of higher secondary Education

● Passed on 2009

SKILLS

• Excellent Barista Skills

• Inventory Management

• Profit & Loss Analytics

• Training the team

• SOP orientation

• Sales & Customer service

ACHIEVEMENTS

● Several appreciation letters from CEO

● Chosen as best employee of the month (east region)

● Best manager of the month (east region)

● Represented east in all India coffee competition

● Work experience in abroad over 5 years (Turkey & Iraq) PERSONAL DETAILS:

• Birth Date: 11/07/1991

• West Bengal, Kolkata: 700005

ADDITIONAL INFORMATION

● Languages: Fluent in English, Hindi, Bengali, Odia & sign language

● Technical skills: Microsoft Excel, Power point presentation

● Availability: Flexible in any shift across India including occasions

(Raju Sil)

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