Results-Driven Production Manager with QC Expertise

Jennifer Laws

Villa Grove, IL ***** 708-***-**** **************@*****.***

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Summary

Results-driven Production Manager with expertise in quality control and process improvement. Proven success in enhancing workflow efficiency and ensuring customer satisfaction. Skills

• Production scheduling • Quality control

• Process improvement • Workflow optimization

• Inventory management • Team leadership

Experience

PRODUCTION MANAGER 03/2015 - Current

Personal Touch Drycleaning - Villa Grove, IL

• Managed quality control procedures to enhance customer satisfaction and product reliability.

• Implemented process improvements to enhance workflow efficiency. Monitored daily operations of production team, providing guidance to optimize performance and address challenges.

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• Managed materials to meet production goals and specific customer demands. Established communication channels between management and staff to facilitate information flow and improve collaboration.

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RECEIVING ASSOCIATE 04/2013 - 06/2015

Marshalls - Countryside, IL

• Unloaded and organized merchandise from delivery trucks, facilitating efficient stock management.

• Inspected incoming products for damage and accuracy, ensuring quality standards were met.

• Recorded inventory counts using company systems.

• Ensured compliance with safety and security protocols during operations, minimizing risk of incidents.

• Managed stock placement in designated storage areas effectively. CASHIER 10/2011 - 03/2013

Kohl's - North Riverside, IL

• Processed customer transactions at point of sale to ensure quick service.

• Assisted customers with product inquiries and returns to enhance satisfaction.

• Maintained clean, organized checkout area to promote positive shopping environment.

• Handled cash, credit, and gift card transactions accurately.

• Provided exceptional customer service to enhance shopping experience. MEMBER SERVICE 06/2006 - 08/2011

Sam's Club - Hodgkins, IL

• Executed daily responsibilities with accuracy and efficiency to support service operations.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Assessed customer needs quickly during interactions to provide tailored assistance.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Addressed customer requests and answered inquiries to enhance overall satisfaction. SUPPORT MANAGER 05/2000 - 11/2006

Petsmart - Broadview, IL

• Trained staff on customer service best practices and product knowledge to enhance customer satisfaction.

• Monitored staff interactions with customers to offer real-time coaching, improving service quality.

• Delivered ongoing training to ensure staff maintained high productivity and service effectiveness.

• Trained new employees on company policies and procedures related to customer service.

• Implemented inventory management procedures for accurate stock levels. Education and Training

Morton East High School - Cicero, IL High School Diploma 06/2002

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