Aspiring Tech Student with Customer Experience

Har Dhian Singh

Mississauga, ON • ********.*****@*****.*** • 647-***-**** • linkedin.com/in/hardhian Education

Toronto Metropolitan University Toronto, ON

BSc in Computer Science Expected April 2028

Relevant Coursework: Object-Oriented Programming, Data Structures, Computer Organization, Discrete Mathemat- ics

Experience

Elucid Projects Mississauga, ON

Technician & Sales Coordinator Intern September 2024 – February 2026

• Managed customer inquiries and sales leads across eBay and Facebook Marketplace for refurbished electronics.

• Created accurate product listings with clear descriptions, pricing, condition details, and inventory updates.

• Advised buyers on product condition and functionality, answering questions to support confident purchasing decisions.

• Prepared refurbished electronics for resale by checking product condition, organizing inventory, and ensuring listings matched available stock.

• Negotiated with customers and provided post-sale support to maintain a positive customer experience. McDonald’s Mississauga, ON

Crew Member May 2023 – September 2023

• Served 150+ customers daily in a fast-paced environment while maintaining accuracy, professionalism, and friendly service.

• Operated POS systems and processed high-volume cash, debit, and credit transactions during peak service periods.

• Collaborated with team members to resolve customer needs, maintain service speed, and support smooth daily operations.

• Adapted quickly between front-counter, service, and support tasks to meet customer demand during busy shifts. PocketPills Pharmacy Mississauga, ON

Pharmacy Assistant May 2021 – August 2022

• Supported 75+ patients daily by answering inquiries, confirming information, and resolving prescription-related concerns.

• Used WinRx pharmacy software to manage patient profiles and support accurate prescription processing.

• Handled confidential patient information with discretion while coordinating with pharmacists and team members. Dr. Seema Shahzad Medical Clinic Brampton, ON

Patient Care Assistant June 2021 – March 2022

• Assisted 200+ patients weekly by explaining clinic processes, guiding appointments, and maintaining a positive patient experience.

• Acted as a communication link between patients and healthcare providers while maintaining accurate records and privacy standards.

Skills

Customer Service & Sales: Customer support, relationship building, needs assessment, online sales, negotiation, post-sale support

Technical: POS systems, WinRx pharmacy software, eBay, Facebook Marketplace, inventory tracking, Microsoft Office, Google Workspace

Communication: Conflict resolution, empathetic communication, teamwork, patient support, professional written communication

Languages: English, Punjabi, Hindi

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