Customer Support & Operations Specialist (Remote-ready)

Kimberly Gillespie

********************@*****.*** 734-***-**** Open to Remote or Hybrid Opportunities PROFESSIONAL SUMMARY

Customer service and operations professional with 5+ years of experience supporting clients, managing accounts, coordinating schedules, handling high-volume communications, and maintaining accurate records in fast-paced environments. Skilled in customer onboarding, issue resolution, account support, and administrative coordination. Strong ability to build rapport with clients, manage multiple tasks efficiently, and deliver professional service in remote or in-person settings.

CORE SKILLS

Customer Service & Client Support • Remote Communication & Call Handling • Account Management & Client Relations • Scheduling & Appointment Coordination • Data Entry & CRM Management • Microsoft Office • Google Workspace • Order Processing & Service Coordination • Problem Solving & Conflict Resolution • Documentation & Records Management

PROFESSIONAL EXPERIENCE

Account Coordinator / Administrative Assistant – Wayne Marketing Enterprises, Ferndale, MI (Mar 2018 – Feb 2019)

• Supported customer accounts and client communication for AT&T-related; services in a fast-paced business environment.

• Assisted customers with account updates, service coordination, onboarding, and scheduling support.

• Maintained accurate customer records, documentation, and internal database updates.

• Communicated with internal departments to coordinate installations, confirm services, and resolve account issues.

• Provided professional phone and email support while managing multiple client requests and deadlines. Administrative Assistant / Receptionist – Celestial Institute of Plastic Surgery, Canton, MI (Jun 2016 – Nov 2017)

• Managed high-volume phone calls, appointment scheduling, and front desk operations.

• Assisted patients with intake, insurance verification, and account documentation.

• Maintained confidential records and ensured accurate data entry and organization.

• Delivered professional customer service while supporting smooth office operations. Server / Trainer – Applebee’s, Multiple Locations (Nov 2012 – Feb 2018)

• Delivered exceptional customer service in high-volume environments while multitasking efficiently.

• Resolved customer concerns professionally and maintained positive client experiences.

• Trained and mentored new employees on customer interaction and workflow procedures. Student Records Assistant – Henry Ford College, Dearborn, MI (Aug 2011 – Oct 2012)

• Performed data entry, records management, and administrative support for the student records office.

• Assisted students and visitors with questions, scheduling, and documentation needs.

• Maintained confidential records with accuracy and professionalism. EDUCATION

Henry Ford College – General Studies / Sonography Coursework Concordia University – General Studies / Sonography Coursework Huron High School – High School Diploma

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