Customer Service, Sales Rep & Appointment Setter.

SAMUEL ISAIAH

Email: **************@*****.*** / Ready to Work Remotely

PROFESSIONAL SUMMARY

Dedicated and results-oriented Automotive Customer Service Specialist, Sales Executive, and Appointment Setter with over 6 years of professional experience in the automotive industry. Proven ability to manage customer relationships, coordinate vehicle service appointments, increase sales revenue, and deliver exceptional customer experiences in fast-paced environments.

Experienced in handling inbound and outbound customer communications, upselling automotive services, maintaining CRM records, and ensuring seamless coordination between service departments and customers. Strong communication, negotiation, and administrative skills with a track record of improving customer retention and achieving operational targets. Highly professional, detail-oriented, and committed to supporting business growth through outstanding customer engagement and service excellence. CORE COMPETENCIES

Automotive Customer Service

Sales & Lead Conversion

Appointment Scheduling

CRM Management

Customer Retention Strategies

Vehicle Service Coordination

After-Sales Support

Customer Complaint Resolution

Client Relationship Management

Telephone & Email Communication

Upselling & Cross-Selling

Administrative Support

Team Collaboration

Time Management

Microsoft Office Suite

Data Entry & Documentation

PROFESSIONAL EXPERIENCE

Sales & Appointment Setter

Velocity Drive Automotive Services Ltd

March 2022 – April 2026

Responsibilities:

Managed daily scheduling and coordination of customer vehicle service appointments.

Responded professionally to customer inquiries through calls, emails, and in-person interactions.

Assisted customers with vehicle maintenance recommendations, pricing information, and service options.

Maintained accurate customer information, service records, and appointment logs using CRM software.

Coordinated communication between technicians and customers to ensure timely service completion.

Conducted customer follow-ups after service completion to ensure satisfaction and encourage repeat business.

Promoted additional automotive products and maintenance packages to customers.

Handled customer concerns professionally and resolved complaints promptly.

Supported front desk administrative duties and service documentation processes.

Assisted the sales team in achieving monthly customer engagement and revenue goals. Key Achievements:

Increased appointment booking rates through proactive customer follow-up strategies.

Improved customer satisfaction through excellent communication and problem resolution skills.

Contributed significantly to repeat customer retention and service revenue growth.

Successfully handled high daily volumes of customer appointments and inquiries efficiently.

Automotive Customer Service & Sales Executive

Prime Axis Auto Solutions

January 2019 – February 2022

Responsibilities:

Scheduled and confirmed customer appointments for vehicle servicing and inspections.

Provided customers with detailed explanations of automotive services and repair timelines.

Maintained professional relationships with clients to encourage repeat business.

Assisted in preparing quotations, invoices, and service documentation.

Handled inbound and outbound calls regarding customer appointments and service inquiries.

Promoted company automotive services and service packages to customers.

Coordinated workshop schedules with technicians and management.

Maintained organized customer databases and updated service records regularly. Achievements:

Achieved strong customer retention through quality customer support and timely follow-up.

Consistently met appointment scheduling and sales support targets.

Recognized internally for professionalism and strong communication abilities. Customer Service Representative / Appointment Coordinator Metroline Auto Hub

June 2017 – December 2018

Responsibilities:

Managed front desk customer interactions and appointment bookings.

Assisted customers with automotive service inquiries and scheduling.

Maintained daily appointment calendars and coordinated workshop activities.

Processed invoices, customer records, and administrative documentation.

Followed up with customers regarding completed services and upcoming maintenance schedules.

Supported sales campaigns and customer engagement initiatives. Achievements:

Improved appointment coordination efficiency through strong organizational and communication skills.

Maintained positive customer relationships and high service satisfaction levels. EDUCATION

BSC in Business Administration

Novena University – Nigeria

2016

PROFESSIONAL SKILLS

Excellent Communication Skills

Customer Relationship Management

Sales & Negotiation

Appointment Scheduling

Problem Solving

Teamwork & Collaboration

Organizational Skills

Customer Complaint Resolution

CRM Software Usage

Microsoft Word & Excel

CERTIFICATIONS

Customer Service Excellence Certification

Sales & Relationship Management Training

Automotive Service Operations Workshop

LANGUAGES

English (Fluent)

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