HR & Administrative Support Specialist with Payroll & Recruiting
Resume:
Cherie Macias
*************@*****.***
Professional Summary
Versatile and detail-oriented professional with a strong background in human resources, office administration, and customer service. Experienced in recruitment, onboarding, payroll processing, benefits administration, and employee relations. Skilled in scheduling, data entry, records management, and coordinating daily office operations. Adept at providing exceptional customer support, resolving inquiries, and maintaining compliance with company policies and regulations. Proficient in Microsoft Office Suite, HRIS, and CRM systems, with a proven ability to work efficiently, maintain confidentiality, and foster positive relationships in fast-paced environments. Recognized for strong communication skills, problem-solving abilities, and a commitment to delivering results. Authorized to work in the US for any employer
Work Experience
HR Talent Acquisition Coordinator
AltaMed Healthcare Services-Commerce, CA
January 2021 to April 2025
• First contact with new hires to schedule preemployment physicals
• Proficient in Epic software
• Support the Human Resources team with new hit follow up
• Responsible for onboarding new hires.
• Resolve onboarding questions and concerns
• Direct support to Executive Management to provide assisting new hires with accommodations.
• Ability to prioritize goals and responsibilities.
• Support my Senior Director with any and all administrative duties
• Professional and courteous to all in coming calls from patients and employees Scheduling Coordinator
IFit-Beaumont, CA
July 2018 to January 2021
Receive incoming inventory via AS400
Track all product containers from Port to Port via IMS system. Coordinate invoicing paperwork daily
Organize and maintain google docs
Executive Assistant
California Dream & Remodeling-North Hills, CA
January 2012 to July 2018
Responsible for supporting the Owners of the company with daily tasks. Key Results:
• Scheduling meeting with potential customers.
• Processed new hire paperwork and background verification
• Payroll, Wage Garnishments, Tax Liens, collections, AP & AR
• Schedule job inspections with Building & Safety
• Order materials and special equipment for jobsites
• Typed up job contracts, job costs, profit and loss reports Customer Service Manager
National Auto Recovery Bureau
January 2008 to December 2012
Responsible for supporting five branch offices in Northern California. Managed the work flow of daily assignments, processing weekly timecards, monthly inventory and billings, and daily monitoring of productivity
Key Results:
• Dispatching the daily assignments evenly throughout employees
• Processed new hire paperwork and background verification
• Payroll
• Developed process to assist customers with product questions, billing arrangements and Quality issues
• Liaison between the Institutional Lender and my organization
• Maintained six separate platforms with daily updates, lender communications, and transportation requests
• Collections and accounts receivables
Administrative Assistant
Wellpoint Healthcare Network
January 2004 to January 2008
I performed a broad range of administrative duties to support managerial, supervisory or staff level positions. Served as main point of contact with management and senior staffers. Researched, gathered, compile and prepare data for reports, memos, and other correspondence. Maintains the daily appointment calendar.
Key Results:
• Prepare Monthly Operational Meeting Deck
• Subject Matter Expert on new hire processes
• Responsible for invoices/check requests for all consulting services and vendors
• Administrator for the monthly vendor road map meetings Customer Care Supervisor
Homestore.com
January 1998 to February 2003
Responsible for the productivity and management of 15 direct reports for inbound and outbound calls, average speed to answer (ASA), after call work (ACW), average time spent on call and the quality of the call
Key Results:
• Liaison with financial institutions for collection and credit disputes
• Account management for the National Association of REALTORS® (NAR) for escalated customer issues.
• Inbound calls resulting in assisting with webpage and products and up sales Education
Diploma
Thousand Oaks High School-Thousand Oaks, CA
1991
Skills
• Personal Assistant Experience
• Quality control
• Administrative Assistant
• Microsoft Powerpoint TIME MANAGEMENT (10+ years)
• Office Management
• Commercial construction
• Facilities Management
• Microsoft Outlook
• Property leasing
• Purchasing
• Trade Show
• Communication skills
• Telemarketing
• PAYROLL (10+ years)
• Data entry
• Property management
• Google Docs
• Receptionist
• Leadership
• 10 key typing
• Computer skills
• Profit & loss
• Call Center
• Word
• Payroll
• Front desk
• Calendar management
• System administration
• Warehouse management
• Outlook
• Cash register
• Accounting
• Presentation skills
• Time management
• Workday (3 years)
• Residential construction
• Retail sales
• Telecommunication
• Procurement
• Research
• OUTLOOK (10+ years)
• Organizational skills
• Microsoft Office
• Customer service
• Ability to Work under Pressure
• Conflict Resolution
• Filing
• Warehouse Management
• ADMINISTRATIVE ASSISTANT (10+ years)
• ACCOUNTS PAYABLE (10+ years)
• TRADE SHOW (4 years)
• Decision Making
• Account management
• Microsoft Powerpoint
• Microsoft Word
• Self-motivation
• RETAIL SALES (4 years)
• Cash handling
• Human resources
• CSR
• Medical office experience
• Conflict management
• iCIMS (7 years)
• Cold calling
• Administrative experience
• Warehouse experience
• Supervising experience
• ADMINISTRATIVE SUPPORT (10+ years)
• Billing (10+ years)
• Construction
• CUSTOMER SERVICE (10+ years)
• Event Marketing
• Personal assistant experience
• Accounts receivable
• Accounts Payable Skills
• Recruiting
• Dispatching
• Project management
• Office experience
• Administrative Support (10+ years)
• Accounts payable
• Microsoft Excel
• Conversion optimization
• Computer literacy
• Time Management
• Event Planning
• Calendar Management
• Microsoft Excel (10+ years)
• RECEPTIONIST (10+ years)
• TIME MANAGEMENT (10+ years)
• Customer Service Skills (10+ years)
• Fair Housing regulations
• MS Office (10+ years)
• Typing
• Accounting software
• Epic
• Sales
• Abilities
• Marketing
• Office management
• Adaptability
• QuickBooks
• English
• Intake
Certifications and Licenses
CPR Certification
Non-CDL Class C
Driver's License
November 2023 to November 2028
Cherie Macias
November 2022 to November 2027
Driver's License
BLS Certification
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