Fire Underwriting Service Assistant - Adaptable Growth Advocate

CHARLES WILLIAMS II

FIRE UNDERWRITING SERVICE ASSISTANT

ABOUT

As a dedicated and ambitious professional, I am committed to continuous learning and skill development to advance in the corporate world. I strive to excel in my current role by mastering job-specific skills, embracing new challenges, and proactively seeking opportunities to expand my expertise. Through hands-on experience, mentorship, and ongoing education—both within the company and through external learning opportunities—I aim to build a strong foundation for career growth.

My goal is to contribute meaningfully to the organization’s success while positioning myself for increased responsibilities and leadership opportunities. By maintaining a growth mindset and staying adaptable in an ever-evolving business landscape, I am determined to achieve long-term success and make a lasting impact within the company.

CONTACT

PHONE: 214-***-****

EMAIL: *********@*****.***

HOBBIES

Billiards

Swimming

Traveling

Sip & Paint Instructor

Reptile Caregiver & Enthusiast

CERTIFICATIONS

NMLS ID #1774021

Texas State Notary ID#13179376-3

Dec 2022 - 2026

SKILLS

Critical Thinking & Decision Making // Account Management // Compliance // Risk Assessment // Information Security // Underwriting // Portfolio Management Customer Retention // Policy Servicing // Customer Relationship Management Sys (CRM) // Claim Estimates // Construction Management // Communication // Team Development

WORK EXPERIENCE

State Farm Insurance Company - Fire Underwriting Service Assistant

October 2023 – Present

• Communicates with policyholders, agents, claims, and legal teams to maintain and update policyholder records in accordance with established guidelines.

• Performs analytical reviews of supporting documentation, inspection results, and policy history to make informed determinations on policy changes, endorsements, and underwriting actions.

• Conducts detailed investigations of policyholder accounts by gathering, validating, and analyzing risk-related data to determine eligibility, coverage accuracy, and required policy adjustments.

• Reviews document packages from vendors and drafts estimates using Xactimate software before forwarding over the claim package to a licensed adjuster for final review.

• Contributes to operational productivity by exceeding current metric targets through effective organization and teamwork.

Wedgewood Homes Realty – Regional SFR Asset Manager

April 2021 – June 2023

• Managed 3 sales territories throughout the country, facilitating on average 70-90 dispositions per month

• Communicated with agents to coordinate and confirm important dates or other changes during the transaction; jumps into communication with

buyers/sellers where needed and appropriate adapting and expanding responsibilities as role develops

• Oversee construction progress to ensure timely marketing & disposition of each asset

• Provided coaching to agents on marketing and sales strategies; and maintains databases within online platforms to help track and report the performance of each acquisition computing net operating cost and overall ROI.

• Contributed to record growth earnings 1st & 2nd QTR of 2022 by closing more than 30% over prior year projections

Closing Coordinator - Dallas Native Team, Dave Perry Miller Real Estate

September 2019 – April 2021

• Regularly updated and maintained communication with all clients and interested parties such as title and lenders to build rapport by nurturing

relationships to ensure consistent excellent customer service

• Assisted with CDA and data entry, archiving each transaction and setting reminders for 30, 60, 90-day client follow-ups in CRM

EDUCATION

Southern New Hampshire University

2025 Undergraduate - B.S. Human Resource Management

Contact this candidate