Customer Service Leader with 15+ Years Experience
Resume:
Dear Hiring Manager:
Please accept this letter and the attached resume as an indication of my sincere interest in your open position. My previous work experience along with 15 + years of exceptional customer service, sales, leadership and service skills make me an ideal candidate for this position. Reliable, team player, organized and self-starter are just a few traits that are an added bonus that comes along with many skills I have acquired over the years with education and hands on experience. And I am currently looking to be a part of a team, “your team”.
Torri D. Statham
*********@*****.***
Torri D. Statham
1033 Carl Vinson Pkwy Centerville, GA 31028
*********@*****.***
Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Excellent communicator, with proven track record of success in sales and superior customer service skills. I am a self-motivated personable and result-driven individual that is known for outstanding leadership and being a team player.
Destiny Fitness
Front Desk Associate Fort Valley GA 2012-2020
Oversee and supervise all duties performed by entire Front Office Host
Train newly hired employees on front desk responsibilities and gym protocols
Provide friendly and courteous service to all existing clientele as well as prospective customers
Review past due accounts with clients and establish payment plans
Oversee all cash register sales, Handled multi-line phone, Customer Service
Protected members privacy, Created weekly class schedules
Blitz Sports Bar and Grill
Restaurant Manager Warner Robins GA 2017-2019
Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Provided coaching and counseling for staff as needed which developed an efficient and respectful team.
Achieved and maintained annual growth in profit through the management of controllable costs such as reducing unnecessary overtime and inventory waste.
Managed the store and analyzed sales for profits and losses throughout the month.
Implemented a delivery system that helped increase sales for the restaurant by 25% during its first month.
Applebee's
Bar Manager Warner Robins GA 2006-2018
Proved to be a resourceful asset to the management team by providing original solutions, introducing new concepts, actively negotiating and resolving differences, and employing constructive criticism.
Increased bar revenue through the development and marketing featured cocktails from limited resources.
Generated higher ticket averages by adeptly training employees on suggestive up-selling techniques.
Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders, and adjusting the schedule appropriately.
Provided restaurant guests with friendly and professional service, excellent food quality and consistency of execution in an attractive, well-maintained environment.
Assisted with ordering and inventory, maintaining and stocking all bar items.
Orchestrated all social functions to including private parties, business meetings and formal engagements.
Established new marketing techniques increasing overall revenue.
Fort Valley State University
Campus Safety Dispatcher Fort Valley GA 2002-2005
Answers calls to allow effective communication for citizens during emergency situations
Provide a safe and secure environment for students, faculty, staff and campus visitors.
Provide a community friendly approach that enhances safety through visibility, preventive patrols, positive conflict
Trained to respond and assist in medical emergencies.
Processes emergency and non-emergency calls received via phone and radio while performing administrative support work
Dispatches police units by radio based on priority, policy and procedure
Administers requests for life-saving equipment and personnel in emergency situations
Education:
Peach County High 1997
Fort Valley State, BA Social Work 1998-2001
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