Client-Focused Relationship & Operations Lead

Sarah Espinoza 404-***-****

********.*.*****@*****.***

Client-focused professional with 10 years of experience in customer-facing roles, including 4+ years managing client relationships, coordinating complex projects, and driving revenue growth in fast-paced environments. Proven ability to guide clients from initial inquiry through execution, collaborate across teams, and deliver high-quality results. Experienced in CRM systems, digital marketing execution, and improving processes to enhance overall client experience.

EXPERIENCE

a mano, Italian Bistro,Atlanta —Event and Operations Coordinator

JANUARY 2022 – MAY 2026

Progressed from Event Coordinator into management role, taking on event management, social media and email marketing, and front-of-house responsibilities.

● Managed a high volume of client inquiries, converting interest into confirmed bookings and supporting onboarding through the event planning process

● Grew revenue by40% in the first yearthrough improvedclient experience and strategic offerings

● Served as the primary point of contact for clients, building strong relationships and driving retention and repeat business

● Coordinated cross-functional teams to ensure seamless execution across timelines and deliverables

● Built and maintained tracking systems for client data, sales performance, and reporting

● Proactively resolved client issues to maintain high satisfaction in a fast-paced environment

● Led communication across email, social, and web channels to support engagement and customer acquisition

● Executed campaigns generating up to 150k+ monthly views and consistent revenue growth through email marketing

a mano, Italian Bistro,Atlanta —Event Coordinator,Lead Hostess

JULY 2021 – JULY 2022

● Led implementation of CRM systems (SevenRooms and Fishbowl) to improve customer data tracking and operational workflows

● Utilized CRM tools to maintain client data and support more personalized service

● Trained team members on system usage and best practices, improving adoption and efficiency

● Analyzed reservation and customer data to optimize operations and improve overall flow

● Managed inbound client inquiries and supported conversion into booked business

SKILLS

● Client Relationship

Management

● Account Management

● Social Media Strategy and

Content Creation

● Project Management

● Cross-functional

Collaboration

● Client Onboarding

● Data Analysis & Reporting

● Process Improvement

● Campaign Execution

● Performance Tracking

SOFTWARE PROFICIENCY

● Microsoft Office

● Google Workspace

● Stripe

● Squarespace

● Canva

● Mailchimp

● SevenRooms

● Fishbowl

● Resy Management

● Toast

EDUCATION

South College-2020-2022

Henry W. Grady High School,

Atlanta —Graduated 2017

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