Underwriter and Sales Coordinator - Customer Relations Expert
Resume:
HILARY
ALDERETTE
UNDERWRITER
***************@*****.***
Clovis, CA 93619
CONTACT
SKILLS
• Multitasking capabilities
• Customer relationship management
• Team collaboration
• Problem-solving abilities
• Performance tracking
• Time management
With over two decades at Aetna, I've honed my expertise in customer relationship management and problem-solving, driving sales growth and ensuring regulatory compliance. My ability to multitask and collaborate with teams has fostered strong customer networks and efficient underwriting processes, marking significant contributions to our strategic goals. Experienced in developing sales strategies and achieving revenue goals. Possesses the ability to build customer relationships, identify customer needs, and deliver solutions. Exceptional communication, organizational, and problem-solving skills. PROFESSIONAL SUMMARY
Sales Coordinator
Aetna, Fresno, CA
Insurance Underwriter
Aetna, Fresno, ca
EXPERIENCE
February 2020 - October 2023
Worked with management teams to develop annual sales plans, goals, and targets.
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• Generated leads and maintained lists of prospective customers. Attended scheduled training sessions, department meetings, and company
• events to build expertise and promote company image. Resolved customer complaints in a timely manner while maintaining strong customer relationships.
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Developed and maintained strong customer relationships and networks within designated sales territory.
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• Processed all paper flow in and out of sales offices. Developed relationships with key customers to ensure customer satisfaction and business growth.
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• Collaborated with other departments to develop successful sales campaigns.
• Analyzed sales data to adjust and improve sales strategies. Prospected and developed relationships with potential customers to cultivate new business.
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Coordinated product demonstrations, presentations and trade shows to promote products and services.
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February 2000 - October 2020
Interpreted underwriting policies and procedures to ensure regulatory
• compliance.
• Verified that all documentation is complete prior to closing the file. Documented all underwriting decisions for each transaction in accordance with policy standards.
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• Developed relationships with clients in order to promote business opportunities. Performed periodic quality control reviews of closed files in order to maintain high standards.
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Developed and maintained strong working relationships with brokers, clients, and internal colleagues.
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Determined amount of insurance in force on single risk and group of closely
• related risks.
Utilized underwriting guidelines to review and assess high-value risks and accurately price policies.
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Bachelor of Science (B.S.) in Business
Fresno State, Fresno
EDUCATION
February 2002
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