Operations & Customer Service Supervisor with Inventory Expertise
Resume:
COCOA, FL
**************@*****.***
KARLIE HERRHOLZ
SKILLS
● Time Management & Multitasking
● Customer Service
● Team Collaboration
● Fast-Paced Work Environments
● Organization & Efficiency
● Reliability & Work Ethic
EXPERIENCE
DD, Orlando — Assistant Manager
February 2020 to August 2024
● Assisted in the management of daily operations, ensuring smooth and efficient workflow
● Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
● Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
● Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
● Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
● Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
● Created training materials and conducted training sessions for new hires on company policies and procedures
● Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
● Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
● Monitored employee performance through regular evaluations, providing constructive feedback for professional development
● Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
● Developed employee schedules based on business needs while optimizing staffing levels during peak hours
● Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc FedEx, Orlando — Package Handler/Inventory Specialist 2022–2025
● Managed inventory tracking and organization within a high-volume warehouse
● Scanned, sorted, and verified packages for accuracy and timely distribution
● Assisted with inventory control processes to reduce errors and improve efficiency
● Maintained a fast work pace while following safety and operational procedures
● Collaborated with team members to meet daily shipment and inventory goals Walmart, Merritt Island — Cashier/Digital Shopper
2023-2025
● Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
● Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
● Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
● Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
● Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
● Implemented effective upselling techniques to increase sales of promotional items or add-ons
● Collaborated with the store management team to resolve pricing discrepancies or product returns
● Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
● Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
● Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
● Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
● Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
● Assisted in inventory management by monitoring stock levels at the checkout counter
● Collect items ordered from customers and correctly sort them by order.
● Dispense orders to customers.
● Stage and store items according to type.
EDUCATION
Penn Foster University, Merritt Island FL — Medical Billing and Coding
2024-2026
Colonial High School, Orlando FL — High School
2014-2017
Penn Foster University, FL — Early Grad High School Diploma Program
2017
AWARDS
● Safety Recognition - FedEx
● Productivity Recognition - Walmart
● Honor Roll Recognition - Penn Foster
● Honors Society Award - Penn Foster University
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