Operations Specialist and Data Entry Expert

GUSTAVO F. SANDOVAL I 562-***-**** I *****************@*****.***

PROFESSIONAL EXPERIENCE

U.S. Bank, Brea, CA

Work Coordinator Feb 2019 - Sep 2025

• Oversaw the daily workflow for the Mail Services Department, ensuring operational accuracy and timely completion of tasks

• Generated and verified daily reports, completed digital signatures, and managed uploads to ensure data integrity

• Performed data entry for OSDM, verifying counts and compliance with procedural standards

• Managed end-of-shift checklists using Mail Operations Power Apps; updated multiple Excel spreadsheets daily

• Conducted quarterly volume studies to evaluate department productivity and efficiency

• Processed and distributed incoming and outgoing USPS, FedEx, UPS, DHL, and other carrier mail; obtained signatures for tracked deliveries

• Provided support to internal and external clients via phone and email, resolving inquiries and escalations promptly

Key Achievements:

• Recognized with multiple awards for problem resolution, exceptional customer service, and

• departmental contributions

• Promoted twice-initially at Union Bank, then again after U.S. Bank's acquisition due to consistent performance excellence

SAG-AFTRA (Contract), Los Angeles, CA

Residuals Processing Specialist/ Data Entry Clerk Dec 2018 - Feb 2019

• Entered and updated residual information

• Reconciled and tracked residual checks using Excel and data management tools

• Operated Pitney Bowes machines to process residual payments

• Supported mail operations by collecting, sorting, and delivering departmental correspondence ClearPoint Credit Counseling Solutions, Commerce, CA Operations Specialist/Financial Specialist/Bankruptcy Support Coordinator Jan 1992-Oct 2011

• Coordinated departmental activities, supervised staff in supervisor's absence, and ensured workflow continuity

• Conducted financial, credit, and bankruptcy counseling sessions in person, by phone, and in webinars

• Managed high-priority financial functions including EFT, ACH, EDI, RPPS transmittals, and wire transfers

• Supported accounting operations such as receivables, monthly creditor invoicing, and report generation

• Led mailroom and inventory operations, including supply ordering and record maintenance Projects and Accomplishments:

• Contributed to a full-system conversion project, working extended hours to ensure a successful transition

• Identified and corrected EDI coding errors in Citibank proposals, saving the company $60,000

• Designed a computerized payment receipt system that streamlined bankruptcy workshop payment processing

• Consistently the top-performing financial counselor in generating company income EDUCATION and CREDENTIALS

• Premiere Career College, Irwindale, CA- Hospital Central Service Technician Diploma

(Certification #133692)

• Southland College, Los Angeles, CA- Computer Programming & Computerized Accounting Diploma

• MAOF, Commerce, CA- Computerized Office Specialist Diploma

• NFCC, Los Angeles, CA- Consumer Credit Counselor Certification

• La Puente Adult High School, La Puente, CA- GED

GUSTAVO F. SANDOVAL I 562-***-**** I *****************@*****.*** SKILLS

• Workflow coordination & process improvement

• Data entry, administrative support, document management

• Financial operations & reconciliation

• Microsoft Excel, Word, Outlook, PowerPoint

• Strong problem-solving, decision-making, and organizational skills

• Excellent customer service

• Reliable and effective working independently or in team environments AWARDS and RECOGNITIONS

• Employee of the Year (2x) - For exceptional performance and dedication

• Certificate of Appreciation - For outstanding service and commitment

• Employee of the Month (multiple times) - Highest customer service ratings and productivity results

• Academic Excellence Award - Premiere Career College

• Attendance Excellence Award - Premiere Career College

• Highest Academic Achievement Award - MAOF; selected as Teacher's Assistant

• Best in Programming Design Award - Southland College; ranked Top 3 student overall

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