Service Coordinator - Remote Operations Expert
Resume:
JOB OFFER LETTER
Dear Jennifer Osterman,
YES Communities is a premier operator and developer of manufactured home communities founded in 2008, We are dedicated to creating friendly, inviting, and affordable neighborhoods. We are recognized as an industry leader, winning the Manufactured Housing Institute’s Community Operator of the Year award for nine consecutive years. YES Communities fosters a supportive work environment that values integrity, hard work, and a community-first mindset. We invest in our people and pride ourselves on being a company that brings people together to create a place they are proud to call home.
Our Culture and Mission
Our name is the foundation of our culture: YES! We operate with a positive, proactive attitude aimed at enhancing the lives of our residents and team members. We believe in: YES! We build community. YES! We add value. YES! We are a team. As discussed during your interview process, you will be working remotely as part of our online team. Your appointment as a Service Coordinator will commence on May 25th, 2026, and will be a permanent, part-time position. As a Service Coordinator, you will be entitled to an hourly starting remuneration of $30.00 per hour, with a training pay rate of $25.00 per hour, You will be subject to a probationary period of one month. Regular performance reviews will be conducted to evaluate your performance and suitability for continued employment. Your ongoing employment with YES Communities is contingent upon the successful completion of this probationary period. Salary reviews will be conducted after six (6) months and thereafter every twelve (12) months. You will be entitled to all allowances and benefits as determined by the management team.
By accepting this offer of employment, you acknowledge and understand that your employment with YES Communities is on an at-will basis, and that neither you nor any Company representative has entered into a contract regarding the terms or duration of employment. As an at-will employee, you may terminate your employment with the Company at any time, with or without cause or advance notice. Likewise, the Company reserves the right to reassign duties, adjust compensation, or terminate employment at any time, with or without cause or advance notice.
Our Core Values:
We are Transparent
Operating in such a way that it is easy for others to see what actions are performed. Transparency for us represents openness, great communication, and accountability in all we do.
We are Problem Solvers
We don’t always get it right, but we know how to make it right. We are Proactive
We create situations by causing something to happen rather than responding to it after it has happened. We are proactive in identifying and preventing potential problems. We are Team Players
We work hard to support one another as a team.
We Show Leadership
We demonstrate leadership at every level in the services we provide and how we promote from within.
Probationary Period:
One-month probationary period will apply to this role. During this time, you will receive training and guidance to help you become familiar with and competent in, performing the work appointed to do. The appointment is subject to the satisfactory completion of the probationary period which itself is subject to the termination during any stage, by either party upon one week's notice in writing or by payment in lieu of notice.
Payment:
Your salary is at a pay rate of $30.00/hr per hour. Training which is done for two weeks at
$25.00 per hour
Your starting salary is negotiable after six(6) months. Your salary will be paid bi-weekly on Friday of each week, working 6-8 hours daily and 30- 40 hours weekly.
All or any expenses made out of your pocket for the sake of the company will be reimbursed. immediately or during your respective pay period.
Superannuation:
Superannuation payments will be made on your behalf in accordance with the Superannuation Guarantee into a Superannuation fund of your choice. If you do not choose a fund, your contributions will be placed into the default fund. Salary Review:
Your remuneration package will be reviewed annually on or about the anniversary of your employment or in accordance with workplace laws.
Personal Leave:
You are entitled to 10 days paid personal/career's leave in accordance with The Fair Labor Standards Act (FLSA).
You are entitled to a period of two days' unpaid career's leave per occasion in accordance with The Fair Labor Standards Act (FLSA)
You are entitled to a period of three days paid bereavement leave per occasion in accordance with The Fair Labor Standards Act (FLSA).
The minimum period of notice required to be given to the employer by the employee is either. BENEFITS AND PERKS IN OUR CURRENT OFFERING INCLUDE: The best possible health, dental, and vision care for you and your family Life Insurance,
401 (k) 6% employer match,
Ten (10) days paid leave,
Flexible work schedule,
Dependent Care Account,
Health Club Membership (up to $50 per month),
Accident and Critical Illness Insurance, College tuition for children of employees. Duties and Responsibilities as a Service Coordinator at YES Communities (Not Limited To):
● Maintenance Coordination: Schedule, track, and oversee maintenance requests
(repairs/plumbing/electricity) from tenants.
● Vendor Management: Hire/coordinate with approved contractors; ensure timely repairs.
● Emergency Response: Handle urgent issues (e.g., leaky pipes, HVAC failures) after hours or during weekends.
● Tenant Relations: Serve as the primary point of contact for tenants, addressing complaints/calls/emails professionally.
● Move-In/Out Management: Coordinate move-in processes (key handoffs) and exit inspections.
● Budget & Accounting Support: Track maintenance expenses; assist in preparing monthly service reports for property managers.
Training and On- Boarding:
At YES Communities, we are committed to supporting your success from day one. To achieve this, we have designed a comprehensive on-boarding program that provides you with the equipment, resources, and knowledge needed to excel in your role.Your first week will focus on setting up your remote workspace, training and creating your profile in our company database. The benefits of our training development initiatives are numerous and far reaching. By investing in your growth and progress, we are confident that you will flourish in your role and contribute significantly to our organizational objectives. Here are just a few of the advantages you can anticipate:
● Enhanced collaboration: Our intranet (internal portal) software enables seamless communication and coordination among team members, fostering a cooperative and productive work environment.
● Improved efficiency: With access to our comprehensive employee portal, you will be able to quickly locate essential resources, streamlining your work flow and maximizing your output .
● Better decision-making: Our training equips you with the insight and expertise needed to make informed decisions that drive business success.
● Professional growth: By investing in your personal and professional development, we are committed to helping you advance in your career and realize your full potential.
Equipment Provision:
The package includes:
Hardware:
Apple Mac-Book Pro M4 (13-Inch, 24GB RAM, 1TB HDD - Space Black). 4K Webcam - Logitech Brio / Elgato Facecam.
Ergonomic Office Chair with Adjustable Standing Desk - Herman Miller HP Smart Tank Plus 555 (All-in-one Wireless Ink-jet Printer). Professional UPS - APC Smart Ups 1500VA.
Apple Magic Keyboard with Numeric Keypad (Wireless, Rechargeable - US English).
Noise Cancelling Headset - Jabra Evolve2 75 / Bose700 UC. Apple Magic Mouse 2 (Wireless, Rechargeable).
Software:
Time billing software: Time Lynx version 7.8.
Video Conferencing & Instant Messaging: Effulgence Consulting Employee Communication Portal.
Collaboration Tools: Zoom Workplace, Zoho Cliq, Asana, and Trello. Microsoft Office Suite (Office, Excel, PowerPoint, and Tableau), Google Workspace.
CRM Software: HubSpot, Freshworks, and Microsoft Dynamics 365. ACCEPTANCE INSTRUCTIONS:
YES Communities, has in place a number of company policies and procedures. You are required to comply with company policy. Failure to comply with these policies may result in disciplinary action being taken against you.
During your employment, you may become aware of information relating to the business of YES Communities, including, but not limited to, development and plans, marketing strategies, finance, proprietary concepts, customer lists, trade secrets, customer profiles, know-how, reports, specifications, supplier relationships, supplier profiles, designs, processes, inventions and pricing structures which we consider confidential and proprietary. Confidential information, including customer lists, trade secrets, pricing structures and all documents created by you in the course of your employment remain the sole property of YES Communities. You shall not, either during or after your employment, without the prior consent of YES Communities, directly or indirectly divulge to any person or use the confidential information for your own or another benefit. This contract is made in the State of COLORADO. We would like to take this opportunity to formally welcome you to YES Communities. We are delighted to have you as part of the team and wish you a satisfying and rewarding career with us.
Yours Sincerely,
MBA, PHR, DR MONICA LOPEZ
HUMAN RESOURCES TEAM LEAD,
YES COMMUNITIES.
5050 South Syracuse Street, Suite 1200, Denver, CO 80237, United State I, accept the terms and condition of this
contract.
EMPLOYEE:
Signature Date
CONFIDENTIAL
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