Administrative Support Specialist with Front Desk Expertise
Resume:
Kanetra Brunt
Hazel Crest, IL *****
********@*****.***
Professional Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.
Work Experience
Receptionist
Salon KJ D'Nell-Chicago, IL
March 2017 to Present
Responsible for greeting customers
● Handle responsibilities of coordinating all front desk activities of the salon
● Perform the task of answering calls and scheduling appointments
● Coordinate with salon manager in maintaining the inventory of retail goods and products
● Perform responsibilities of handling and maintaining cash transactions
● Responsible for providing information on the services provided in the salon to clients
● Handle the task of marketing and selling hair care products to clients
● Perform all administrative and clerical tasks as required Customer Accounts Manager
RJO'Brien & Associates LLC-Chicago, IL
April 2004 to February 2015
1. Hired as Customer Accounts Representative, promoted to Customer Accounts Manager August of 2008
• Recruited, selected, trained, assigned, scheduled, coached, and disciplined 14 employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions. Enforced policies and procedures
• Prepared and completed action plans; implementing production, productivity, quality, and customer- service standards; resolving problems; completing audits; determining system improvements; implementing change
• Provide additional administrative support to the executive team
• Maintenance of approximately 60,000 customer files on and off-site Managed the dormant accounts process for all domestic and international client accounts
• Assist 300 Introducing Brokers with routine administrative duties
• Assist the Compliance Department with reviewing and approval of new accounts by processing documentation in accordance with rules and regulations under the US Patriot Act Cross referenced multiple databases for potential undesirable client matches
• Setting up commission rates, hedge margins and electronic statements for all client accounts
• Responding to and processing administrative client requests (transfers between accounts, wires, checks and address updates)
• Maintained client membership file; verifying client exchange memberships across Exchanges (CME, CBOT, ICE, NYMEX/COMEX and ICE Canada; setting
approved client member accounts to receive exchange discounted rates and registering the membership accounts on the Exchange Fee System (EFS);
Monitor membership accounts for updates and expirations
• Protect organization's value by keeping information confidential Administrative Assistant
Linnco Futures Group-Chicago, IL
February 1996 to April 2004
1. Hired as Receptionist, promoted to Administrative Assistant January 1997
• Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information
• Operate multi-line switchboard
• Scheduled and coordinated meetings, appointments, and travel arrangements for executive team
• Opened, sorted, and distributed incoming messages and correspondence
• Purchased and maintained office supply inventories
• Updated and maintained client database daily
• Assist brokers with routine administrative duties; reviewing and submitting new accounts to compliance for final review and approval
• Correspond with clients, sales representatives and customer service representatives
• Maintenance of approximately 3,00 customer account files on and off-site Education
High school diploma
Simeon Vocational HS
1994
Skills
• MICROSOFT WORD
• Personal assistant experience
• Administrative Experience
• Data entry
• Account Management
• Management
• Databases
• EXCEL
• Account management
• Guest services
• Computer skills
• Microsoft Word
• Microsoft Excel
• Front desk
• Microsoft Outlook
• Typing
• Office management
• Guest relations
• Clerical Experience
• Leadership
• Recruiting
• WORD
• Phone etiquette
• Microsoft Access
• Filing
• Windows
• Clerical experience
• Communication skills
• Customer service
• ADP
• Computer literacy
• English
• OUTLOOK
• Animal handling
• Time management
Additional Information
Skills: Software: Microsoft Word, Excel, Access, Outlook; ADP Time and Attendance
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