Logistics/Customer Service Professional
Resume:
CM
CHASTIDIE MULLIS
*************@*****.*** 980-***-**** Hickory, NC 28601
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Jennifer Townsend Hickory, NC
Kickback Asheville Delivery
04/2021 - Current
• Completed day-to-day duties accurately and efficiently. Contributed innovative ideas and solutions to enhance team performance and outcomes.
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Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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• Place online and call in orders.
Dispatch drivers and assist them when needed to assure deliveries are delivered correctly and on time.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
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Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
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Utilized various software and tools to streamline processes and optimize performance.
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• Achieved cost-savings by developing functional solutions to problems.
• Recognized by management for providing exceptional customer service.
• Exceeded customer satisfaction by finding creative solutions to problems. Provided support and guidance to colleagues to maintain a collaborative work environment.
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Maintained updated knowledge through continuing education and advanced training.
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Approached customers and engaged in conversation through use of effective interpersonal and people skills.
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• Worked with cross-functional teams to achieve goals. Assisted with customer requests and answered questions to improve satisfaction.
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Provided excellent service and attention to customers when face-to-face or through phone conversations.
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• Identified needs of customers promptly and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals. Summary
Experience
Outreach Home Health Hickory, North
Carolina
CNA
11/2015 - 12/2024
• Provided compassionate care to clients in home settings.
• Assisted clients with daily living activities and personal hygiene.
• Monitored client vital signs and reported changes to healthcare team.
• Collaborated with nurses to develop personalized care plans.
• Maintained accurate documentation of client care and observations.
• Supported mobility and physical therapy exercises for clients.
• Ensured cleanliness and safety of client living environments. Provided assistance with activities of daily living, including bathing, dressing and grooming.
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Performed vital sign assessments, such as taking blood pressure and temperature.
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• Documented patient care services by charting in designated areas. Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
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Demonstrated excellent customer service skills when interacting with patients, families and guests.
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Assisted patients in ambulation and transfers using proper body mechanics.
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• Reported changes in patient conditions to registered nurse or physician. Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
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Ensured compliance with HIPAA regulations regarding confidentiality of information.
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• Monitored food intake and output as directed by nursing staff.
• Provided emotional support to family members during difficult times.
• Transported residents within the facility as needed. Utilized appropriate safety measures when handling hazardous materials or waste products.
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Recognized signs, symptoms of abuse, neglect and reported them per policy.
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Assisted with range of motion exercises and other rehabilitative activities per physician orders.
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Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
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Educated patients on self-care techniques that would help them maintain their independence.
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Participated in educational programs designed to improve knowledge of health care practices.
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Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
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• Administered medications under supervision of a licensed nurse. Facilitated communication between patients, family members, and healthcare professionals.
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Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
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• Assisted residents with bathing and dressing to promote personal hygiene. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
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Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
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• Helped residents walk with or without self-help devices. VFW Morganton, North Carolina
Canteen Manager/Head Bartender
10/2009 - 08/2016
• Managed daily cafeteria operations and staff scheduling.
• Ordered supplies and maintained inventory levels for food items.
• Developed menus that catered to diverse dietary needs.
• Trained staff on food safety and sanitation practices.
• Coordinated events and special meals for community gatherings.
• Monitored food preparation processes for quality assurance.
• Implemented cost control measures to optimize budget management.
• Fostered a positive dining experience through customer service initiatives. Reviewed invoices from suppliers against purchase orders placed; identified discrepancies as needed.
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Pitched in to help cafeteria employees with various food preparation and serving tasks.
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• Ordered necessary supplies for the efficient operation of the cafeteria. Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
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Ensured compliance with health codes and regulations in the cafeteria kitchen.
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Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions.
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Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
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Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
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Conducted regular inspections of equipment to ensure proper functioning; performed minor repairs when necessary.
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Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
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• Established menus and monitored quality of food served in cafeteria. Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive maintenance and repairs without service disruptions.
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Provided feedback on menu items based on customer surveys; recommended changes accordingly.
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Supervised setup, takedown and maintenance of buffet tables during meal service periods.
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Resolved customer complaints promptly to maintain a positive relationship with patrons.
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Organized special events such as lunchtime buffets or holiday meals for customers.
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Coordinated work schedules for employees to ensure adequate coverage during peak hours.
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Developed and implemented policies to ensure cost-effective operation of cafeteria.
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Administered food planning, purchasing, preparation, and service for organization and carefully adhered to health standards in dining area and kitchen.
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Oversaw food preparation, verifying procedural compliance with company guidelines.
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Worked closely with vendors to negotiate prices on bulk orders while maintaining high quality standards.
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Prepared weekly budget reports detailing revenue projections versus actual expenses incurred by the department.
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Implemented marketing strategies that increased visibility of the café's offerings among local customers.
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Analyzed reports regarding sales volume, profitability and other metrics to make informed decisions about changes or improvements needed within the cafeteria.
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Processed payments from customers using various payment methods such as cash or credit cards.
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Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
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Promoted safe working conditions by monitoring safety procedures and equipment.
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• Delegated work to staff, setting priorities and goals. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
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• Explained goals and expectations required of trainees. Supervised activities of dining room staff to maintain service levels and support guest needs.
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Coached staff on strategies to enhance performance and improve customer relations.
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• Assisted staff by serving food and beverages or bussing tables. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
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Worked in close collaboration with team members to ensure customers received high-quality service.
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Cleaned up spills and broken glassware and safely disposed of sharp pieces.
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Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
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• Arranged bottles and glasses behind bar to make attractive displays.
• Neatly sliced and pitted fruit for garnishing drinks. Studied industry trends to inform planning of bar menu and development of new drink recipes.
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Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
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• Supervised bar staff during peak hours to ensure smooth operations.
• Trained new bartenders on drink recipes and customer service standards.
• Managed inventory and ordered supplies to maintain stock levels. Created specialty cocktails based on seasonal ingredients and local preferences.
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• Developed and enforced safety and hygiene protocols in the bar area. Collaborated with event coordinators to plan themed nights and promotions.
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Resolved customer complaints promptly to maintain a positive atmosphere.
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Maintained cleanliness of the bar area, ensuring compliance with health regulations.
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Handled complaints and disputes from customers to promote customer satisfaction.
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Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
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Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
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Provided excellent customer service by attending to guests' needs promptly and courteously.
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Trained new bartenders on proper techniques for mixing drinks and pouring beers.
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Maintained a clean work area with appropriate safety standards according to health regulations.
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Introduced new seasonal and special events menu items to successfully increase monthly sales.
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Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
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Resolved customer complaints in a professional manner while adhering to company policies and procedures.
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• Collected and organized daily till totals and tips.
• Handled food orders from customers seated at the bar.
• Managed stock levels of all alcoholic beverages available at the bar.
• Ensured that all liquor laws were followed during service hours.
• Upsold customers from shelf to premium brands to help boost sales. Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
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• Developed new cocktail recipes for the menu.
• Inspected beverage quality regularly to ensure freshness. Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
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• Created signature beverages to increase revenue and patron loyalty. Recommended food and drinks to patrons based on preference, pairings, and special promotions.
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Processed above-average daily revenue and consistently met targets for special events and promotions.
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• Checked identification of patrons who appeared under age 30. Planned and coordinated special events to boost customer numbers and profits.
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Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
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• Ordered necessary supplies such as glassware and garnishes when needed.
• Provided feedback on performance reviews for each bartender.
• Created weekly reports of sales figures for management review. Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
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Offered seating and other special accommodations to customers according to preferences and dining area volume.
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Maintained list of ride services for inebriated customers to safely transport to destinations.
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• Ensured accurate cash handling procedures were followed at all times. Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
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Prepared cocktails from bar recipes and served wine, draft and bottled beer.
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Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
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Checked identification of guests to verify age requirements for alcohol purchase.
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• Balanced daily registers and generated sales reports for management. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
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Kept track of bar tabs and transferred open tabs to dining area for wait staff.
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• Displayed and retained extensive knowledge of liquors, wines and entrees. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
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Managed accurate bar tabs and processed cash and credit card transactions.
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• Effectively multitasked within fast-paced environment.
• Greeted frequent visitors by name and explained new promotions. Maintained safety and sanitation standards with firm enforcement amongst bar staff.
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Described drink flavors and taste profiles to customers to help with ordering decisions.
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• Greeted guests with friendliness and professionalism. CVCC Hickory, NC
Certified Nursing Assistant in CNA1
08/2014 - 03/2015
Catawba Valley Community College Hickory, NC
Some College (No Degree) in Business Administration Education and Training
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