Customer-Focused Host with Beverage Knowledge
Resume:
ASIA
RUSSELL
A
R Long Beach, CA *****,
*************@*****.***
PROFESSIONAL SUMMARY
Results-driven insurance professional with strong sales background and record of exceeding revenue targets with tenacious approach. Stays competitive and successful by remaining agile in face of changing market conditions and customer preferences. Knowledgeable in diverse policy types and effective customer relations strategies. SKILLS
• CRM • Ticketing Systems • Critical Thinker
• Complaint Resolution • Microsoft 365/Excel/WordSheets • Employee Training
• Remote Work • Technical Troubleshooting • Privacy Protocols
• Data Analysis • Results Driven • Customer Support
• Equity • Organization • Computer skills
EXPERIENCE
Clearance Agent / Customs Entry Writer December 2023 - Current DHL Redondo Beach, CA
• Conducted periodic audits of completed customs entries to ensure compliance with applicable laws and regulations.
• Identified opportunities for process improvements that led to increased efficiency within customs department. Ensured compliance with all relevant government agencies, including Food and Drug Administration FDA, Environmental Protection Agency EPA, and Department of Agriculture USDA.
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Managed high-volume workload while maintaining accuracy and attention to detail in completing entries within required timeframes.
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• Utilized specialized software programs designed for customs brokerage process management and data entry tasks.
• Prepared customs entries for submission to U.S. Customs and Border Protection CBP.
• Assisted clients in obtaining necessary permits and documentation for importing regulated commodities.
• Calculated duties, taxes, and fees associated with imported goods based on HTS classifications. TSA Precheck Enrollment Agent April 2021 - November 2023 IDEMIA Burbank, CA
• Developed marketing strategies to compete with companies.
• Increased revenue by seeking out and capitalizing on new sales opportunities.
• Ensuring applicants security safely
• Acquired new product and service knowledge for promotional efforts and client engagements.
• Gathered financial resources and needs data from potential clients through interviews.
• Maintained clients through personalized acquisition and retention strategies. Business Development Manager June 2020 - April 2022 Infuzion Zone Chino, CA
• Grew and diversified company accounts, proactively identifying and capitalizing on emerging business opportunities. Developed solid relationships with industry partners, furthering business development objectives through multiple channels.
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• Boosted brand recognition through curated social media content and effective influencer partnerships.
• Cultivated strong professional connections utilizing client visits, on-site presentations and trade shows.
• Trained consultants, staff and end-users in use of company products. Call Center Agent June 2017 - December 2020
T-mobile Los Angeles, CA
• Resolved customer concerns, following internal database prompts and company scripts.
• Answered incoming calls, chat messages and email communications to handle product concerns.
• Displayed positive, professional and empathetic tone to deliver consistently superior service.
• Complied with data security and confidentiality policies to safeguard customer information.
• Navigated multiple computer applications while conversing with customers.
• Completed high volume of inbound and outbound calls within deadlines.
• Achieved performance targets set by management for quality, productivity, and efficiency.
• Conducted outbound calls as necessary for various campaigns or follow-up purposes. EDUCATION
Bachelor of Science (B.S.) - Healthcare Administration April 2026 University of Phoenix, Phoenix, Arizona
CERTIFICATIONS
Autism Partnership Foundation
RBT Certification January 2024
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