Document Control Analyst with MS in ISM (Database Admin)

Shemariah Gates

Atlanta, GA *****

*******@**.******.***

770-***-****

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SUMMARY

Experienced Document Control Analyst with a Master’s in Information System’s Management (Database Administration) from Keller Graduate School of Management at DeVry University. Strong foundation in document preparation and data management. Experienced in document control, version tracking, and data organization, with an eye for detail and accuracy. Seeking an entry-level Analyst role to apply and expand technical expertise.

EXPERIENCE

Pinnacle D.B.A Synovus Roswell, GA

Aug 2021 -

Present

Document Control Analyst

Perform 1st round quality assurance checks of incoming client documentation

Input, monitor, and control document data through CRM, ERM, and various Database systems such as Salesforce, LoanSphere, Lender’s Workbench, and Synergy

Strong written and verbal communication skills to collaborate with different departments and team members regarding document requirements, updates, and SLA deadlines

Handle sensitive information and client documentation with confidentiality and discretion.

Organize and prep Loan documentation with excellent attention to detail to meet compliance regulations, company policies, and industry standards

Store prepped loan documentation with primary key labels in CRM & ERM systems

Strong organizational skills to manage and track multiple documents efficiently and accurately in file explorer, data and database management systems, intermediary servers, and electronic mail transfer servers

Participate in internal and external audits

Manage, research, and oversee client documentation for various projects related to current and archived records and documentation

Strong knowledge of record-keeping and document control principles

Proficient in data management of loan documentation, client records, and document lifecycle processes

Proficient in Banking and Financial regulatory requirements, including UDAAP,

Regulation B, and other applicable state and federal regulations and compliance.

Deposit Services Specialist COLUMBUS, GA

Jul 2015-

Jul 2020

• Process requests for information (RFI) to ensure seamless operations

• Maintain the integrity of essential records in an organization

• Read, reviewed, interpreted and responded to legal actions/requests in compliance with state and federal laws and CCR Policies.

• Maintain records of current and proper reports in CRM & ERM systems.

• Write and maintain up-to-date procedural manuals for operational processes.

• Manage and maintain all controlled documents, including processing and recording revisions

• Research, resolve, and answer account questions for stakeholders.

• Provide regular reports to the IRS and management regarding backup withholding, the ongoing status, etc.

• Enter Deposit account records into CRM & ERM systems related to new account opening

• Proficiency in Synergy, MIS Workstation, IBS Insight, CMSe, Soni, Lotus Notes, and DI-web.

Teller COLUMBUS, GA

Oct 2014 –

July 2015

• Execute various customer transactions such as account deposits and customer withdrawals through CRM and ERM systems.

• Knowledge of bank security policies and procedures, laws, regulations, risk limits.

• Report flagged accounts into the federal OFAC database.

PROJECTS

Conceptual Database Design

• Designed and migrated a relational database from MySQL to SQL Server

• Performed Inserts, Updates, Deletes in MySQL & Microsoft SQL Server

• Performed Single Table, Multi-table, and Complex queries

• Optimized queries and indexed tables for better performance in MySQL, Microsoft Access, & Microsoft SQL Server

Data Reporting, Visualization, & Business Analytics

• Used SQL queries to extract, clean, and visualize data in MySQL & Power BI

• Optimized data tables and pivot tables for network analysis in Microsoft Excel

• Built Power BI dashboards to analyze trends in sales data

EDUCATION

Oct 2024 Master of Information System Management

Keller Graduate School of Management online

• Minor: Database Administration

Dec 2022 Programming Essentials Certificate

Devry University Online

• Minor: Programming

Jul 2015 Bachelor of Science in Business

University OF PHOENIX Online

• Minor: Accounting

SKILLS

• Database Skills: SQL, SQL server MySQL, Microsoft SQL Server, Microsoft Access, Microsoft Visual Basic Studios, Power BI

• Tools & Technologies: Linux, Kali, Ubuntu, Windows, Microsoft Office suite (Excel, Word, Outlook, PowerPoint), Microsoft Visio, Microsoft Azure, Python, C#, HTML, CSS

• Other Skills: Data Entry, Document Control, Version Management, Attention to Detail

Certifications and Awards

• 2025 Google Analytics

• 2025 Database: Advanced Topics in SQL

• 2023 Foundations of Leadership Credential ID FOL 101-2

• 2001 Who’s Who Among High School Students

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