Administrative Professional with Customer Service Expertise

Jodaine Vaughans-Williams

Montego Bay, St. James, Jamaica

Phone: 876-***-****

Email: ***************@*****.***

LinkedIn: https://www.linkedin.com/in/jodaine-vaughans-0b6603350/

CAREER OBJECTIVE

Motivated and detail-oriented Business Administration graduate with strong administrative, communication, and customer service experience. Seeking to contribute to the Ministry of Industry, Investment & Commerce through organized, efficient support and a passion for Jamaica’s business development and economic growth.

EDUCATION

Bachelor of Science in Business Administration

University of the Commonwealth Caribbean (UCC)

Completed: 2025

GPA: 3.32

CORE SKILLS & COMPETENCIES

• Administrative support & office management

• Data entry, filing & documentation

• Customer service excellence

• Research & report writing

• Meeting coordination & scheduling

• Microsoft Office (Word, Excel, PowerPoint)

• Google Workspace & basic CRM tools

• Problem-solving & conflict resolution

• Professional written & verbal communication

• Social media communication

• Time management & multitasking

• Confidentiality, integrity & discretion

PROFESSIONAL EXPERIENCE

Administrative Assistant (Contract)

Access Financial Services – May 2024 to August 2024

• Supported daily branch operations including filing, organizing customer documents, and updating records.

• Assisted customers with inquiries and guided them through loan processes.

• Scheduled appointments and handled basic office communication.

• Ensured accuracy, efficiency, and confidentiality in handling financial documents.

Customer Service Representative

Itel International – July 2018 to October 2023

• Delivered high-quality customer support via chat and phone for international clients.

• Resolved billing issues, cancellations, refunds, and account concerns.

• Maintained excellent performance scores in professionalism, empathy, and communication.

• Shared best practices and supported new team members during onboarding.

• Managed high-stress situations while remaining calm, accurate, and professional.

Virtual Assistant / Administrative Specialist (Freelance)

SwiftAssistJA – 2024 to Present

• Provides email and calendar management, data entry, transcription, and customer support.

• Prepares resumes, questionnaires, spreadsheets, and business documents for clients.

• Conducts online research and supports small business administrative needs.

• Ensures confidentiality, organization, and timely delivery of all tasks.

Teacher’s Assistant (Short Term)

Dumfries Primary School

• Assisted teachers with lesson materials, grading, and classroom management.

• Helped prepare worksheets and organized learning activities.

• Supported students during class sessions and small group work.

ACADEMIC WORK & TRAINING

• Completed coursework in Management, Customer Service, Business Communication, Marketing, Operations Management, and Human Resource Management.

• Prepared business reports, group presentations, and administrative documents.

• Experienced in Microsoft Word, Excel, PowerPoint, and Google Workspace.

ACHIEVEMENTS

• Completed BSc in Business Administration with a 3.32 GPA.

• Maintained excellent customer service ratings over 5+ years.

• Improved administrative systems and document organization for clients through SwiftAssistJA.

• Recognized by supervisors for empathy, professionalism, and strong communication skills.

PERSONAL ATTRIBUTES

• Strong work ethic and high integrity

• Excellent interpersonal and teamwork skills

• Highly adaptable and quick to learn

• Organized, reliable, and detail-oriented

• Passionate about public service and national development

REFERENCES

Available upon request.

Contact this candidate