Remote Email Chat Support Specialist - Part-Time Eligible

VIVIAN MOORE THOMAS

Norfolk, VA ***** 732-***-**** ***********.*******@*****.***

PROFESSIONAL SUMMARY

Highly organized service professional with 15 years of experience specializing in accounts payable, conflict resolution, and advocacy leadership. Recently completed advanced education in Human Services with a focus on community organization efficiency and cultural competency. Proven ability to manage complex budgets, develop individualized support plans, and maintain positive stakeholder relationships.

CORE COMPETENCIES

● Administration: Accounts Payable/Receivable, Budget Management, Microsoft Word Proficiency.

● Leadership: Community Advocacy, Team Collaboration, Conflict Resolution.

● Communication: Cultural Competency & Humility, Client Rapport, Problem Solving. PROFESSIONAL EXPERIENCE

Caregiver & Community Advocate (Sabbatical) Norfolk, VA 2009 – Present

● Managed comprehensive family budgets and sole proprietorship logistics, including lesson planning and recreation scheduling.

● Completed intensive training in cultural competency, diversity, and inclusion to support community advocacy efforts.

● Utilized negotiation and problem-solving skills to navigate complex care requirements and community resource allocation.

Dealer Account Representative Avis Budget Group Virginia Beach, VA 2007 – 2009

● Streamlined financial operations by assisting with accounts payable/receivable and resolving account discrepancies.

● Processed refunds and financial assistance applications while maintaining 100% compliance with corporate policies.

● Contributed to weekly staff meetings to improve departmental efficiency and customer service standards.

Customer Service / Bank Teller Wachovia Bank Baltimore, MD 2002 – 2006

● Served as first key holder to the vault, managing high-volume cash transactions and bank-to-bank transfers.

● Built strong client rapport to identify financial priorities and recommend tailored banking solutions.

● Resolved complex customer complaints and inquiries via phone and in-person with a focus on accuracy and speed.

Child / Parent Advocate Family Service League Amityville, NY 1999 – 2002

● Conducted home visits and searched community databases to secure essential resources for high-need families.

● Developed individualized behavior and recreation plans for children to effectively reduce problem behaviors.

● Collaborated with clinical teams, teachers, and social workers to ensure holistic support and documentation compliance.

EDUCATION

Bachelor of Science: Human Services Expected August 2026 Purdue Global University, Lafayette, IN

● Concentration: Community Organization Advocacy.

Associate of Applied Business: Business Administration September 2010 American Intercontinental University, Hoffman Estates, IL

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