Multi-Unit Leader and Training Developer
Resume:
KELLY ANN THOMAS
Multi-Unit Team Leader
Pre-Season Manager/District Staffing Lead
Training Developer
Contact
Marion, IA 52302
*****.**********@*****.***
Objective
As a Multi-Unit Team Lead and Pre-Season Manager, I work with multiple teams and have witnessed firsthand the impact that effective Operation Coordination has on a district. I am eager to have the opportunity to assist our current and future teams in the districts and regions continued success and growth.
References
Available upon request
Key Skills
Team Building
Recruiting
Problem Solving
Effective Communication
Mentoring
Trouble Shooting
Time Management
Experience
July 2024 – January 2025
Training Developer - Seasonal
October 2020 - Present
Multi-Unit Team Leader H&R Block • District 16123 Iowa
July 2021 – December 2025
Pre-Season Manager H&R Block • District 16123 Iowa
January 2019 – April 2020
Associate Team Leader H&R Block • District 16123 Iowa
Responsibilities:
• Work independently on a strict timeline.
• Overseeing daily operations of my pod of offices.
• Ensuring compliance within company guidelines.
• Providing exceptional client service and effective team communication daily.
• Completion of hiring documentation, including I9 and PTIN documentation.
Communication
• Communicate effectively with our business partners and other team members across the district.
• Implemented weekly open house meetings for 15-20 Income Tax Course learners.
• Work closely with my DGM to ensure timely CE completion.
Leadership
• Work closely with our new DGM to acclimate to our district.
• Providing support to region DSl’s through weekly Teams meetings.
• Mentoring new MTL within our district.
• Mentoring a Lead CSP for future success in a MTL role.
• Assist neighboring district with hiring and onboarding of new associates, including interviewing and I9 documentation.
Contact this candidate