Detail-Oriented Administrative Assistant with Healthcare Experience

Breanna Inghram

Burlington, Iowa

**********@*****.*** 319-***-****

Professional Summary

Detail-oriented Administrative Professional with experience in office coordination, customer service, records management, scheduling, and public-facing administrative support. Skilled in handling multi-line phones, responding to inquiries, maintaining confidential records, compiling reports, and supporting daily office operations in fast-paced environments. Proficient in Microsoft Office Suite including Excel and Word, database management, and administrative tracking systems. Strong communication, organizational, and problem-solving abilities with a proven history of working independently and maintaining professional relationships with the public and internal departments.

Certifications & Affiliations

Certified Professional Coder – Apprentice (CPC-A)

Education

Western Illinois University

Bachelor of Science

Southeastern Community College

Associate of Arts

Skills & Technical Proficiencies

Microsoft Office Suite (Word, Excel, Outlook, Teams)

Data entry, spreadsheets, reporting, and database management

Multi-line phone systems and customer service

Public relations and citizen inquiry response

Scheduling and service coordination

Records management and document tracking

Filing systems and confidential information management

Written communication, grammar, and proofreading

Website and web-based software management

Complaint resolution and public assistance

Administrative support and office coordination

Report preparation and information distribution

Mail processing and public notices

Cross-department communication and teamwork

Workday, SharePoint, Cerner, EMR systems, JIRA, Zoom, Teams

Professional Experience

Business Office Clerk

Klein Center – West Burlington, IA Sept 2025 – May 2026

Manage front desk operations and assist residents, families, and visitors with questions and requests

Answer multi-line phone system and route inquiries to appropriate departments

Maintain confidential resident files, financial records, and census data

Track admissions, transfers, discharges, and compliance-related documentation

Compile monthly reports and resident financial statements

Coordinate scheduling across multiple calendars and departments

Process payments, ACH accounts, and maintain accurate records

Order office supplies and support daily administrative operations

Maintain professional communication with staff, residents, and outside agencies

Patient Navigator

PowerBack Rehab (Remote) Feb 2024 – Nov 2024

Managed high-volume inbound calls and responded to patient and provider inquiries

Coordinated scheduling and referral intake for therapy services

Maintained accurate electronic records and documentation

Routed requests and concerns to appropriate departments for resolution

Communicated professionally through phone, email, and fax correspondence

Worked independently in a remote environment while meeting productivity standards

Assistant Underwriter

MFS Mutual Insurance Company – Burlington, IA Dec 2016 – Sep 2022

Maintained accurate client files, records, and policy documentation

Processed policy updates, renewals, exclusions, and data entry tasks

Responded to customer questions and provided professional service support

Prepared correspondence and maintained confidential information

Worked collaboratively with internal departments to resolve account issues

Utilized Microsoft Office and database systems to manage reports and records

Executive Assistant

Borghi USA – West Burlington, IA Apr 2013 – Aug 2014

Managed office communications including phones, mail distribution, and filing systems

Coordinated scheduling, deliveries, and service-related administrative support

Maintained organized records and assisted with clerical reporting tasks

Ordered supplies and supported day-to-day office operations

Assisted internal staff and customers with questions and administrative needs

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