Customer Support Specialist with Problem-Solving Expertise
Resume:
ALBERT
WAY
************@*****.***
Fayetteville 30214
Dedicated Customer Support Specialist with proven skills in problem- solving and complaint handling. Committed to enhancing customer satisfaction and streamlining processes for improved service delivery. PROFESSIONAL SUMMARY
SKILLS
• Problem-solving
• Complaint handling
Customer relationship
management (CRM)
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• CRM software
Georgia Southern University
Statesboro, GA • 06/1994
Bachelor of Science: Management
EDUCATION
• Dean's List Winter 1994
Elected to Secretary/Treasurer
for Student Government in 1989
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Berrian Enterprises - Customer Support Specialist
Jonesboro, GA • 06/2019 - Current
Jackson Hewitt - Customer Service Manager
Buford, GA • 10/2015 - 06/2018
WORK HISTORY
Resolved customer inquiries, improving satisfaction through effective communication and problem-solving.
•
Managed customer feedback to inform service delivery improvements and product enhancements.
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Collaborated with cross-functional teams to streamline support processes and improve response times.
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Trained new team members on customer service protocols and software systems, ensuring consistent support quality.
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Led customer service initiatives that increased client satisfaction and retention rates.
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Developed training programs for staff that enhanced service delivery and improved team performance.
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Monitored customer feedback, using insights to drive service improvements and address concerns.
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Monitored customer feedback to identify insights for service improvements and address concerns.
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Contact this candidate